Senior Program Manager

Job Summary

Position Overview The Value Stream Manager (VSM) is accountable for end‑to‑end value delivery across assigned service streams, ensuring flow efficiency, operational stability, and customer‑focused outcomes. This role combines strategic orchestration, cross‑functional alignment, and continuous improvement to maximize value realization. The ideal candidate will partner closely with Delivery leadership, engineering teams, and business stakeholders to streamline processes, eliminate waste, and improve service performance across the value stream. Key Responsibilities Value Delivery & Flow Optimization Own end‑to‑end value stream performance, ensuring predictable delivery, operational stability, and customer satisfaction. Ensure all services and workflows meet defined SLA/SLO commitments and business outcomes. Continuously assess value flow, remove bottlenecks, and enhance delivery velocity and reliability. Operational Excellence & Continuous Improvement Define value stream goals, KPIs, and performance metrics aligned to organizational priorities. Lead continuous improvement, standardization, and Lean‑driven transformations to refine value delivery. Drive root‑cause elimination, waste reduction, and optimization across processes and service lifecycle. Strengthen operational resilience by implementing data‑driven remediations and preventive governance. Portfolio & Stakeholder Management Build strong, collaborative partnerships with Directors, Delivery Units, engineering leaders, and business stakeholders. Provide transparent communication on value stream health, risks, dependencies, and improvement initiatives. Support governance reviews, operational dashboards, and decision‑making forums to enhance stream performance. Ensure alignment between teams, removing cross‑functional friction and enabling seamless delivery flow. Service Management Leadership Establish standardized operating models, workflows, and delivery frameworks across the value stream. Oversee coordination between SRE, Operations Towers, and Delivery Units to ensure consistent execution. Drive end‑to‑end process harmonization, capacity planning, and operational readiness. Ensure value stream outcomes reflect strong governance, quality adherence, and business‑aligned prioritization. Team Leadership & Collaboration Coach cross‑functional teams, service managers, and delivery leads to adopt Lean and value‑driven practices. Facilitate collaboration across engineering, operations, and delivery teams to ensure integrated execution. Support escalations, incident governance, and operational reviews to ensure sustainable improvements. Foster a culture of continuous improvement, accountability, and customer‑centric value realization. Mandatory Requirements Bachelor’s or Master’s degree in Engineering, IT, Business, or related field. 8–12 years of experience in service delivery, value stream management, operations leadership, or transformation roles. Strong understanding of Lean practices, flow optimization, service governance, and operational metrics. Experience collaborating with senior business leaders and driving cross‑functional improvement initiatives. Hands‑on experience with performance management, service analysis, and process optimization. Additional Requirements Excellent communication, facilitation, and executive‑ready presentation skills. Strong analytical and problem‑solving skills with ability to interpret performance data across systems. Demonstrated capability to drive operational improvements and cross‑team alignment. Experience working in Agile, DevOps, or modern service delivery environments. Ability to lead teams through transformation, ambiguity, and organizational change.

Key Responsibilities

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