Track Manager - Program & Project Management

Job Summary

An Agile Scrum Program Manager is responsible for governing and delivering multiple Agile/Scrum projects (or teams) under a single program, ensuring alignment with business objectives, value delivery, and enterprise governance.\r\n This role operates above the Scrum Master level, focusing on cross-team coordination, dependency management, stakeholder alignment, and strategic execution, not day-to-day sprint facilitation.

Key Responsibilities

Program-Level Agile Governance\r\n\r\n Own end-to-end delivery of multiple Agile projects within a program\r\n Establish and enforce Agile frameworks (Scrum, SAFe, LeSS, Kanban, Hybrid)\r\n Define program OKRs, KPIs, and value metrics\r\n Ensure consistent Agile maturity across teams\r\n\r\n2. Multi-Team & Dependency Management\r\n\r\n Manage cross-team dependencies, risks, and conflicts\r\n Coordinate Program Increment (PI) planning or large-scale sprint planning\r\n Handle shared services, platform teams, and integration milestones\r\n\r\n3. Stakeholder & Executive Management\r\n\r\n Act as single point of contact for business leadership\r\n Translate business strategy into executable Agile roadmaps\r\n Provide predictable forecasting, progress visibility, and dashboards\r\n Manage escalations and decision-making paths\r\n\r\n4. Financial & Capacity Management\r\n\r\n Budget ownership and cost optimization\r\n Resource capacity planning across teams\r\n Vendor and partner management (where applicable)\r\n Align funding models with Agile delivery (Cap Ex/Op Ex, value streams)\r\n\r\n5. Risk, Compliance & Quality\r\n\r\n Identify and mitigate delivery and operational risks\r\n Ensure compliance with enterprise governance, audit, and security\r\n Drive quality metrics: defect leakage, velocity stability, predictability\r\n\r\n6. Agile Transformation & Coaching\r\n\r\n Coach Scrum Masters, Product Owners, and Delivery Leads\r\n Drive Agile transformation initiatives\r\n Standardize tools, ceremonies, and reporting\r\n Promote a culture of continuous improvement

Skill Requirements

Agile & Delivery Skills\r\n\r\n Scrum, Kanban, SAFe, Nexus, LeSS\r\n Program Increment (PI) Planning\r\n Release & Roadmap Management\r\n Agile Metrics & Forecasting (Velocity, Burn-up, Predictability)\r\n\r\n Leadership & Management\r\n\r\n Executive communication\r\n Conflict resolution\r\n Decision-making under ambiguity\r\n Servant leadership mindset

Other Requirements

Tools (Enterprise-Level)\r\n\r\n Jira, Azure DevOps, Rally\r\n Confluence, Miro, MS Planner\r\n Power BI / Agile Dashboards\r\n Service Now (Agile, PPM modules)\r\n\r\n Soft Skills\r\n\r\n Strong negotiation skills\r\n Stakeholder influence\r\n Strategic thinking\r\n Change management

SAFe Program Consultant (SPC)\\\\r\\\\nPMI-ACP / PgMP\\\\r\\\\n Certified Scrum Professional (CSP)\\\\r\\\\n Scrum@Scale Practitioner