SeniorAdministrator - Knowledge Mgmt

Job Summary

Create, review, and maintain knowledge articles; ensure alignment with SOPs and workflows; drive knowledge reuse and deflection; retire outdated content; collaborate with SMEs for validation.

Key Responsibilities

Manages knowledge assets to improve resolution efficiency and consistency across support teams.

Skill Requirements

Knowledge management experience; strong technical writing skills; ITSM familiarity; attention to detail; healthcare service desk experience preferred.

Other Requirements

Ensures support knowledge remains accurate, current, and usable, enabling faster and more consistent resolution while supporting audit and compliance readiness.