Administrator - Desk Side Services, AMT Asset Management Software

Job Summary

The IT Support Specialist is primarily responsible for providing executive VIP support to end users at various client sites in the Austin area. Some (vehicular) travel is involved to include nearby cities outside the Austin region. Tasks will include tracking, troubleshooting, and resolving end-user computer issues, as well as proactive monitoring and support. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess strong problem solving skills, deep technical knowledge in the required fields, critical thinking, self-starter, as well as exceptional interpersonal skills.

Key Responsibilities

Deliver world-class IT support to onsite and remote end users\r\n Independently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows 10 Microsoft Office 2013 - 365; Outlook, Excel, Word, PowerPoint, Teams, iOS & Android operating systems, Internet/Intranet, Anti-virus, Disk encryption, VPN, Webex and Printing. Perform installations, replacements, imaging, upgrades, and other hardware/software related tasks as needed\r\n Setup and monitor high-priority executive meetings utilizing collaboration and AV services\r\n Provide smart hands support for network and voice services\r\n Provide recommendations regarding new technologies to better support all executives, and users\r\n Perform regular walkthroughs to provide proactive support to high visible individuals\r\n Acts as a resource for IT projects and initiatives in other functional areas as needed\r\n Receive and respond to incoming requests in a timely manner including occasional after-hours support.\r\n Follow set procedures for logging, reporting, and statistically monitoring desktop operations\r\n Present the facts transparently to promote collaborative solutions\r\n

Skill Requirements

Deliver world-class IT support to onsite and remote end users\r\n Independently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows 10 Microsoft Office 2013 - 365; Outlook, Excel, Word, PowerPoint, Teams, iOS & Android operating systems, Internet/Intranet, Anti-virus, Disk encryption, VPN, Webex and Printing. Perform installations, replacements, imaging, upgrades, and other hardware/software related tasks as needed\r\n Setup and monitor high-priority executive meetings utilizing collaboration and AV services\r\n Provide smart hands support for network and voice services\r\n Provide recommendations regarding new technologies to better support all executives, and users\r\n Perform regular walkthroughs to provide proactive support to high visible individuals\r\n Acts as a resource for IT projects and initiatives in other functional areas as needed\r\n Receive and respond to incoming requests in a timely manner including occasional after-hours support.\r\n Follow set procedures for logging, reporting, and statistically monitoring desktop operations\r\n Present the facts transparently to promote collaborative solutions\r\n

Other Requirements

Deliver world-class IT support to onsite and remote end users\r\n Independently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows 10 Microsoft Office 2013 - 365; Outlook, Excel, Word, PowerPoint, Teams, iOS & Android operating systems, Internet/Intranet, Anti-virus, Disk encryption, VPN, Webex and Printing. Perform installations, replacements, imaging, upgrades, and other hardware/software related tasks as needed\r\n Setup and monitor high-priority executive meetings utilizing collaboration and AV services\r\n Provide smart hands support for network and voice services\r\n Provide recommendations regarding new technologies to better support all executives, and users\r\n Perform regular walkthroughs to provide proactive support to high visible individuals\r\n Acts as a resource for IT projects and initiatives in other functional areas as needed\r\n Receive and respond to incoming requests in a timely manner including occasional after-hours support.\r\n Follow set procedures for logging, reporting, and statistically monitoring desktop operations\r\n Present the facts transparently to promote collaborative solutions