Senior Administrator - Cisco TAC

Job Summary

• The HTE delivers the technologies, solutions and services which customers need to expertly manage their networks.

• In this role, you will be "Cisco’s face to the customer," working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments.

• You need to be a creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues.

• Builds strong team relationships with other Customer Support Engineers. Enjoys sharing knowledge.

• Connects directly with Cisco customers and builds effective working relationships while solving their issues.

• Manages customer expectations and always aims to leave the customers feeling valued and overall positive about Cisco. Perform Bug Scrubbing for defect per release.

• Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root cause, next steps, and recommendations for corrective and preventive actions.

• Review and analyze trends and assist in providing quarterly reports detailing corrective action plans planned for the next quarter.

• Shorten the time to resolution during complex situations by using knowledge of the customer network and their operations.

• Leverage industry best practices and detailed understanding of the customer’s infrastructure.

• Setting up weekly cadences to review technical issues.

• Review historic customer data to identify trends and enable problem management • Handle multiple customers for aforementioned needs remotely or onsite.

Candidates with a Bachelor\\\'s degree in a technical field such as Computer Science or Electrical Engineering \\r\\n(CS/EE preferred) or comparable qualifications, accompanied by a robust background of at least 8 years in \\r\\n Mobility-related roles.

Key Responsibilities

NA

Skill Requirements

• Knowledge of IP routing and switching is required • Knowledge of Virtualization technologies.
• Knowledge on 3G/4G/5G mobile packet core technologies like LTE, UMTS/CDMA/GSM/Wi Fi offloading, 5G Core • Working knowledge of SGSN, MME, GGSN, SGW, PGW, PCF, PCRF, EPDG, SAMOG, AMF, SMF, UPF and AMF.
• Knowledge of various 4G/5G and 4G call flows is a must.
• Strong Knowledge of the 3GPP specifications is a must.
• Applications such as Policy, IMS & VoLTE OR Experience in design and deployment of Wireless technology for various business segments.

Other Requirements

• Knowledge on Open Stack, SDN and Kubernetis required.
• 5G knowledge is preferred • Good understanding of IP networking concept IPv4, IPv6, Multicast, ARP, QoS, Device level security features.
• Experience and knowledge Technologies used by Service provider network like Routing protocols (BGP, MBGP, IBGP, PBR, BFD,OSPF, IS-IS).
• Previous experience in Enterprise or Service provider Network in areas of deployment/migration/support.