Track Manager - Saviynt, Java

Job Summary

This role drives operational excellence for large-scale identity and access management solutions, leveraging Saviynt and Java expertise to resolve complex issues, enhance service delivery, and ensure client satisfaction. The individual empowers teams through expert guidance, fosters innovation in support processes, and ensures alignment with organizational objectives and service level agreements.

Key Responsibilities

1. Lead IDaaS operations by orchestrating Saviynt platform configurations, policy management, and access governance to ensure robust security and compliance for large-scale client environments.

2. Drive root cause analysis and resolution of escalated incidents using Java and Saviynt troubleshooting tools, ensuring minimal downtime and optimal system performance.

3. Mentor and guide support teams in implementing best practices for Saviynt integration and Java-based automation, fostering technical growth and operational excellence.

4. Oversee continuous improvement initiatives by analyzing operational data, identifying process gaps, and deploying Java-driven solutions to enhance system efficiency and reporting accuracy.

5. Engage with stakeholders to translate complex client requirements into actionable Saviynt and Java solutions, ensuring alignment with business objectives and SLA commitments.

6. Champion innovation by evaluating emerging Saviynt features and Java technologies, recommending and piloting enhancements that drive organizational progress.

7. Ensure operational documentation, SOPs, and knowledge transfer artifacts are maintained and updated, supporting team empowerment and transparency.

Skill Requirements

1. Excellent Proficiency In Java Development For Automation, Integration, And Troubleshooting

2. Advanced Proficiency In Idaas Concepts, Access Governance, And Identity Lifecycle Management

3. Strong Understanding Of Incident Management, Root Cause Analysis, And Operational Reporting

4. Excellent Leadership And Mentoring Skills In Technical Support Environments

5. Advanced Problem Solving Skills Using Saviynt And Java Toolsets

Other Requirements

1. Saviynt Certified Administrator (optional but valuable)

2. Java SE 11 Developer Certification (optional but valuable)

3. ITIL Foundation Certification (optional but valuable