SME - SAP BASIS

Job Summary

This is your opportunity to become part of an amazing international team, lead by a coleadership team, in a fast-growing organization which provides you a lot of room for personal \\r\\ndevelopment. ECS is a truly global organization, the CDM teams are working in a hybrid remote/ \\r\\nonsite environment so that you find the setup that fits your needs. You will be the main point of contact for SAP's private cloud customers - this includes our \r\nofferings RISE with SAP S/4HANA Cloud, private edition, SAP HANA Enterprise Cloud (HEC) and \r\n Cloud Application Services (CAS). On a regular basis, you will align with your customers, plan \r\nand steer the engagement together with your customer. You will be the customer’s \r\nambassador in the Enterprise Cloud Services organization and help to drive our business in a \r\ndynamic, rapidly evolving environment.

Key Responsibilities

Your main goals will be customer satisfaction and commercial success while driving the end-toend customer engagement through onboarding, run and renewal phases. You will have three \r\nmain areas of responsibility:\r\n Engagement Management: Plan & review of services in accordance with the customer’s \r\nrequirements, manage Stakeholders\r\n Delivery Management: Day-to-day operations, support of projects, de-escalate critical \r\nengagements\r\n Account Management: Commercial account management and increase of customer satisfaction\r\n Accompanying our customers on their cloud journey is a challenging and exciting opportunity \r\nfor personal and professional growth and experience as you engage with our customers of \r\nvarious sizes, backgrounds, and industries to manage their mission critical SAP landscapes.

Skill Requirements

Bachelor’s degree or equivalent in a business or technology related field (e. g. Computer \r\n Science, Business Administration, etc.)\r\n Excellent presentation and communication skills in German and English, ability to switch \r\ncommunication styles for technical and non-technical audience with confidence, including \r\nmanagement level at customers\r\n Pro-active, problem solving, "can-do" attitude and “customer first” mindset.\r\n Strong engagement management, relationship building and de-escalation skills\r\n Good understanding of SAP's cloud business, especially private cloud offerings\r\n Accustomed to work in international environments\r\n2+ years of experience in a customer-facing role in the cloud or IT consulting business

Other Requirements

Candidate must have ECS experience along with exposure to SAP private cloud offerings (RISE \r\nwith SAP, S/4HANA Cloud Private Edition, HEC, CAS)