Administrator - Desk Side Services, AMT Asset Management Software

Job Summary

Provide technical support to end users (administrative and operations employees) for desktop
computers, applications and related technology. Interaction with multiple levels of end users,
managers, VIPs and technical staff is required.
Support includes specification, installation, and testing of computer systems and peripherals in
accordance with standards and rules established by our client.
A good understanding of general IT services is required, in order to provide technical support to both
local and offshore teams in charge of network, IT security, servers and telecommunications (mainly
mobile telephony).
He/she must be able to interact in French and English with teams based in France, Poland and India.
He/she has to be localized on Lyon or regions around, and to be fluent in French.

Key Responsibilities

The functions include (but are not limited to):

• Accurately testing, identifying, repairing, resolving and documenting end-user technical issues for :
• Desktop, laptop and workstation support,
• basic connectivity support (fixed and mobile telephony, VOIP)
• basic printer support.
• Troubleshooting and resolution of software problems. Ability to install, configure, reconfigure or
  reinstall software, including remote installation
• Remastering of computers/hard drives to customer standards
• IMAC function, including installation and decommissioning
• Backup and restore settings and associated system administration activities
• Prioritization of support and service requests using the "Service Now" ticketting application
• Training and knowledge sharing between internal teams on hardware and software usage

Skill Requirements

• At least 3 years of experience as an IT support/maintenance technician
• Strong experience in user support
• ITIL knowledge (ideally certified)
• Strong ticketing tool skills (Service Now is a major benefit)
• Strong Microsoft operating system installation and troubleshooting skills
• Strong desktop and workstation installation and repair skills
• Experience in computer related services with knowledge of network, server and telecom basics
• Network, VOIP and also Smartphone and MDM skills.
• Experience in remote control of PCs and knowledge of video conferencing
• Your strengths
• Fluent in French, good level in English to support users.
• Smartphone and MDM skills
• Very good written and verbal communication in French
• Good understanding of ticketing tool
• Good level of English (must be able to work with teams that only speak English)
• Very strong customer orientation (sense of service)
• Taste for detail and rigor
• Autonomy (while knowing how to report to your manager)
• Ability to get involved
• Be versatile
• Various
• On-call (team rotation)
• Driving license (with sufficient points)
• Occasional inter-site travel in the Rhône-Alpes region, with a service vehicle provided

Other Requirements

Other Requirement : Deskside Services

Skill Requirement : Deskside Services