Senior Engineer - Monitoring Tools, Event Monitoring

Job Summary

Job Description – L1 Monitoring Engineer (Solar Winds) Job Title: L1 Monitoring Engineer – Solar Winds Experience: 0–2 Years Shift: 24x7 Rotational (NOC Environment) Job Summary: The L1 Monitoring Engineer is responsible for real-time monitoring of infrastructure, applications, and network devices using Solar Winds, identifying alerts, and ensuring timely notification, ticketing, and escalation as per defined SLA. Key Responsibilities: Monitor alerts and events from Solar Winds dashboards (All Active Alerts / Top 10 / Node health) Solarwinds...Monitoring | Word Perform first-level analysis of alerts (CPU, Memory, Disk, Interface, Node Down, Packet Loss) Solarwinds...Monitoring | Word Raise incident tickets in ITSM tools (e.g., BMC Helix/Remedy) for all critical alerts Notify and dispatch issues to respective teams (Network, Wintel, DB, EUC, etc.) OT NOC SCOPE OF WORK | Outlook Follow defined priority-based SLA (P1/P2/P3) for alert communication and escalation OT NOC SCOPE OF WORK | Outlook Perform call-out activity for critical alerts during non-business hours Solarwinds...Monitoring | Word Track alerts until acknowledgement by responsible teams Send alert notification emails to stakeholders and management Solarwinds...Monitoring | Word Identify duplicate alerts and suppress noise where applicable Coordinate with on-call engineers for site outages or major incidents MOM of the...22/04/2026 | Outlook Maintain accurate logs, worknotes, and monitoring reports Key Skills Required: Basic knowledge of network & server concepts (TCP/IP, DNS, DHCP, OS basics) Network- J...ion for L1 | Txt Familiarity with monitoring tools (Solar Winds preferred) Network- J...ion for L1 | Txt Understanding of incident management lifecycle Good analytical & troubleshooting skills (L1 level) Ability to work in 24x7 rotational shifts Strong communication skills for coordination & escalation Key Activities in NOC Environment: Monitor across multiple domains: Network (Switches, Routers, APs) Servers (Physical/Virtual) Applications & services OT NOC SCOPE OF WORK | Outlook Trigger alerts for: Node Down / Interface Down High CPU/Memory (>90%) Packet loss / latency issues Solarwinds...Monitoring | Word KPIs / Expectations: Timely alert acknowledgment SLA adherence for ticket creation & notification Zero missed critical alerts Accurate incident documentation Quick escalation without delay

Key Responsibilities

Job Description – L1 Monitoring Engineer (Solar Winds) Job Title: L1 Monitoring Engineer – Solar Winds Experience: 0–2 Years Shift: 24x7 Rotational (NOC Environment) Job Summary: The L1 Monitoring Engineer is responsible for real-time monitoring of infrastructure, applications, and network devices using Solar Winds, identifying alerts, and ensuring timely notification, ticketing, and escalation as per defined SLA. Key Responsibilities: Monitor alerts and events from Solar Winds dashboards (All Active Alerts / Top 10 / Node health) Solarwinds...Monitoring | Word Perform first-level analysis of alerts (CPU, Memory, Disk, Interface, Node Down, Packet Loss) Solarwinds...Monitoring | Word Raise incident tickets in ITSM tools (e.g., BMC Helix/Remedy) for all critical alerts Notify and dispatch issues to respective teams (Network, Wintel, DB, EUC, etc.) OT NOC SCOPE OF WORK | Outlook Follow defined priority-based SLA (P1/P2/P3) for alert communication and escalation OT NOC SCOPE OF WORK | Outlook Perform call-out activity for critical alerts during non-business hours Solarwinds...Monitoring | Word Track alerts until acknowledgement by responsible teams Send alert notification emails to stakeholders and management Solarwinds...Monitoring | Word Identify duplicate alerts and suppress noise where applicable Coordinate with on-call engineers for site outages or major incidents MOM of the...22/04/2026 | Outlook Maintain accurate logs, worknotes, and monitoring reports Key Skills Required: Basic knowledge of network & server concepts (TCP/IP, DNS, DHCP, OS basics) Network- J...ion for L1 | Txt Familiarity with monitoring tools (Solar Winds preferred) Network- J...ion for L1 | Txt Understanding of incident management lifecycle Good analytical & troubleshooting skills (L1 level) Ability to work in 24x7 rotational shifts Strong communication skills for coordination & escalation Key Activities in NOC Environment: Monitor across multiple domains: Network (Switches, Routers, APs) Servers (Physical/Virtual) Applications & services OT NOC SCOPE OF WORK | Outlook Trigger alerts for: Node Down / Interface Down High CPU/Memory (>90%) Packet loss / latency issues Solarwinds...Monitoring | Word KPIs / Expectations: Timely alert acknowledgment SLA adherence for ticket creation & notification Zero missed critical alerts Accurate incident documentation Quick escalation without delay

Skill Requirements

Job Description – L1 Monitoring Engineer (Solar Winds) Job Title: L1 Monitoring Engineer – Solar Winds Experience: 0–2 Years Shift: 24x7 Rotational (NOC Environment) Job Summary: The L1 Monitoring Engineer is responsible for real-time monitoring of infrastructure, applications, and network devices using Solar Winds, identifying alerts, and ensuring timely notification, ticketing, and escalation as per defined SLA. Key Responsibilities: Monitor alerts and events from Solar Winds dashboards (All Active Alerts / Top 10 / Node health) Solarwinds...Monitoring | Word Perform first-level analysis of alerts (CPU, Memory, Disk, Interface, Node Down, Packet Loss) Solarwinds...Monitoring | Word Raise incident tickets in ITSM tools (e.g., BMC Helix/Remedy) for all critical alerts Notify and dispatch issues to respective teams (Network, Wintel, DB, EUC, etc.) OT NOC SCOPE OF WORK | Outlook Follow defined priority-based SLA (P1/P2/P3) for alert communication and escalation OT NOC SCOPE OF WORK | Outlook Perform call-out activity for critical alerts during non-business hours Solarwinds...Monitoring | Word Track alerts until acknowledgement by responsible teams Send alert notification emails to stakeholders and management Solarwinds...Monitoring | Word Identify duplicate alerts and suppress noise where applicable Coordinate with on-call engineers for site outages or major incidents MOM of the...22/04/2026 | Outlook Maintain accurate logs, worknotes, and monitoring reports Key Skills Required: Basic knowledge of network & server concepts (TCP/IP, DNS, DHCP, OS basics) Network- J...ion for L1 | Txt Familiarity with monitoring tools (Solar Winds preferred) Network- J...ion for L1 | Txt Understanding of incident management lifecycle Good analytical & troubleshooting skills (L1 level) Ability to work in 24x7 rotational shifts Strong communication skills for coordination & escalation Key Activities in NOC Environment: Monitor across multiple domains: Network (Switches, Routers, APs) Servers (Physical/Virtual) Applications & services OT NOC SCOPE OF WORK | Outlook Trigger alerts for: Node Down / Interface Down High CPU/Memory (>90%) Packet loss / latency issues Solarwinds...Monitoring | Word KPIs / Expectations: Timely alert acknowledgment SLA adherence for ticket creation & notification Zero missed critical alerts Accurate incident documentation Quick escalation without delay

Other Requirements

Job Description – L1 Monitoring Engineer (Solar Winds) Job Title: L1 Monitoring Engineer – Solar Winds Experience: 0–2 Years Shift: 24x7 Rotational (NOC Environment) Job Summary: The L1 Monitoring Engineer is responsible for real-time monitoring of infrastructure, applications, and network devices using Solar Winds, identifying alerts, and ensuring timely notification, ticketing, and escalation as per defined SLA. Key Responsibilities: Monitor alerts and events from Solar Winds dashboards (All Active Alerts / Top 10 / Node health) Solarwinds...Monitoring | Word Perform first-level analysis of alerts (CPU, Memory, Disk, Interface, Node Down, Packet Loss) Solarwinds...Monitoring | Word Raise incident tickets in ITSM tools (e.g., BMC Helix/Remedy) for all critical alerts Notify and dispatch issues to respective teams (Network, Wintel, DB, EUC, etc.) OT NOC SCOPE OF WORK | Outlook Follow defined priority-based SLA (P1/P2/P3) for alert communication and escalation OT NOC SCOPE OF WORK | Outlook Perform call-out activity for critical alerts during non-business hours Solarwinds...Monitoring | Word Track alerts until acknowledgement by responsible teams Send alert notification emails to stakeholders and management Solarwinds...Monitoring | Word Identify duplicate alerts and suppress noise where applicable Coordinate with on-call engineers for site outages or major incidents MOM of the...22/04/2026 | Outlook Maintain accurate logs, worknotes, and monitoring reports Key Skills Required: Basic knowledge of network & server concepts (TCP/IP, DNS, DHCP, OS basics) Network- J...ion for L1 | Txt Familiarity with monitoring tools (Solar Winds preferred) Network- J...ion for L1 | Txt Understanding of incident management lifecycle Good analytical & troubleshooting skills (L1 level) Ability to work in 24x7 rotational shifts Strong communication skills for coordination & escalation Key Activities in NOC Environment: Monitor across multiple domains: Network (Switches, Routers, APs) Servers (Physical/Virtual) Applications & services OT NOC SCOPE OF WORK | Outlook Trigger alerts for: Node Down / Interface Down High CPU/Memory (>90%) Packet loss / latency issues Solarwinds...Monitoring | Word KPIs / Expectations: Timely alert acknowledgment SLA adherence for ticket creation & notification Zero missed critical alerts Accurate incident documentation Quick escalation without delay