Analyst - LTC - Cash Apps

Job Summary

This role focuses on optimizing cash application processes by accurately processing payments, reconciling accounts, and maintaining precise transaction records. The individual is expected to deliver strong customer support, assist in resolving discrepancies, and contribute to process improvements through data-driven analyses, ensuring efficient business operations within the assigned project.

Key Responsibilities

1. Process customer payments using cash application tools and ERP systems to ensure accurate posting to open invoices.

2. Reconcile customer accounts by utilizing spreadsheets and reconciliation software to identify and resolve discrepancies in payment allocations.

3. Maintain transaction records by updating customer account information in the cash applications module and generating reports for audit and management review.

4. Address customer inquiries related to cash applications using ticketing systems and email, ensuring timely and effective resolution.

5. Collaborate with accounts receivable and customer service teams to resolve cash application issues using internal communication platforms.

6. Assist in identifying root causes of process inefficiencies by analyzing transaction data using business intelligence tools, supporting the implementation of enhancements.

7. Support the creation of business reports and analyses with data visualization tools to monitor cash application metrics and overall business health.

8. Contribute to documenting business requirements for workflow improvements to enhance customer satisfaction and operational functionality.

Skill Requirements

1. Foundational Knowledge Of Cash Application Processes And Erp Or Accounting Platforms.

2. Familiarity With Account Reconciliation Techniques And Spreadsheet Tools.

3. Basic Understanding Of Reporting And Data Analysis Using Business Intelligence Tools.

4. Good Customer Service And Communication Skills For Addressing Payment Related Inquiries.

5. Ability To Follow Standard Procedures For Maintaining Accurate Transaction Records.

6. Fundamental Skills In Identifying Process Issues And Supporting Improvement Initiatives.

Other Requirements

1. Optional: Certification in Accounts Receivable, Cash Application, or related finance processes (e.g., AR Certification from IOFM) is valuable.