Track Manager (Support & Operations)

Job Summary

Owns the design and automation of Linux patching across the SG estate. Anchors Red Hat Satellite operations, defines patch lifecycle for managed and non-managed instances, and drives Phase 2 automation gains for the largest patching surface.

Key Responsibilities

• Own the design of Linux patch lifecycle across managed (Satellite) and non-managed instances.
• Maintain and extend Red Hat Satellite content views, lifecycle environments and host collections.
• Define automation patterns for non-managed Linux instances currently driven by application CI/CD.
• Coordinate with the Operations Lead on Tier-1 / Tier-2 SLA attainment for Linux scope.
• Drive the Phase 2 automation roadmap for the OS domain.
• Mentor patching engineers; review runbooks; arbitrate non-standard cases. REQUIRED TECHNICAL SKILLS ■ Deep Red Hat Satellite expertise: content management, capsule architecture, errata management.
• Strong RHEL administration across major versions (7, 8, 9).
• Configuration management with Ansible, Puppet, or equivalent.
• Automation patterns: kickstart, image bakery, immutable infrastructure principles. PREFERRED / NICE TO HAVE ■ Red Hat Certified Engineer / Architect.
• Experience with Open Shift, OpenSCAP, and STIG / CIS hardening.
• Python scripting for orchestration. EXPERIENCE & CERTIFICATIONS ■ 10+ years operating enterprise Linux at scale.
• Certifications: RHCE minimum; RHCA preferred. SOFT SKILLS ■ Mentoring mindset.
• Comfortable defending design choices.
• Strong written technical communication.

Skill Requirements

• Own the design of Linux patch lifecycle across managed (Satellite) and non-managed instances.
• Maintain and extend Red Hat Satellite content views, lifecycle environments and host collections.
• Define automation patterns for non-managed Linux instances currently driven by application CI/CD.
• Coordinate with the Operations Lead on Tier-1 / Tier-2 SLA attainment for Linux scope.
• Drive the Phase 2 automation roadmap for the OS domain.
• Mentor patching engineers; review runbooks; arbitrate non-standard cases. REQUIRED TECHNICAL SKILLS ■ Deep Red Hat Satellite expertise: content management, capsule architecture, errata management.
• Strong RHEL administration across major versions (7, 8, 9).
• Configuration management with Ansible, Puppet, or equivalent.
• Automation patterns: kickstart, image bakery, immutable infrastructure principles. PREFERRED / NICE TO HAVE ■ Red Hat Certified Engineer / Architect.
• Experience with Open Shift, OpenSCAP, and STIG / CIS hardening.
• Python scripting for orchestration. EXPERIENCE & CERTIFICATIONS ■ 10+ years operating enterprise Linux at scale.
• Certifications: RHCE minimum; RHCA preferred. SOFT SKILLS ■ Mentoring mindset.
• Comfortable defending design choices.
• Strong written technical communication.

Other Requirements

• Own the design of Linux patch lifecycle across managed (Satellite) and non-managed instances.
• Maintain and extend Red Hat Satellite content views, lifecycle environments and host collections.
• Define automation patterns for non-managed Linux instances currently driven by application CI/CD.
• Coordinate with the Operations Lead on Tier-1 / Tier-2 SLA attainment for Linux scope.
• Drive the Phase 2 automation roadmap for the OS domain.
• Mentor patching engineers; review runbooks; arbitrate non-standard cases. REQUIRED TECHNICAL SKILLS ■ Deep Red Hat Satellite expertise: content management, capsule architecture, errata management.
• Strong RHEL administration across major versions (7, 8, 9).
• Configuration management with Ansible, Puppet, or equivalent.
• Automation patterns: kickstart, image bakery, immutable infrastructure principles. PREFERRED / NICE TO HAVE ■ Red Hat Certified Engineer / Architect.
• Experience with Open Shift, OpenSCAP, and STIG / CIS hardening.
• Python scripting for orchestration. EXPERIENCE & CERTIFICATIONS ■ 10+ years operating enterprise Linux at scale.
• Certifications: RHCE minimum; RHCA preferred. SOFT SKILLS ■ Mentoring mindset.
• Comfortable defending design choices.
• Strong written technical communication.