Track Manager - Mainframe SysOps & Batch Scheduling Tools

Job Summary

This role is responsible for overseeing the end-to-end operations of complex mainframe systems, driving continuous process improvement, and ensuring the production control and scheduling environment meets stringent client SLAs. The individual provides expert guidance to operations teams, proactively resolves systemic issues, and champions innovation to optimize service delivery and operational excellence.

Key Responsibilities

1. Lead mainframe production control using IBM Z/OS and automation tools to optimize job scheduling, monitor batch processes, and ensure compliance with client SLAs.

2. Oversee system operations for mainframe environments by implementing advanced problem-solving techniques and root cause analysis with CA-7, Control-M, or similar scheduling tools.

3. Champion continuous improvement initiatives by analyzing operational data and deploying enhancements in mainframe Sys Ops processes, leveraging tools such as IBM System Automation and Service Management Suite.

4. Mentor and guide operations teams on best practices in mainframe systems management, fostering knowledge sharing and technical excellence.

5. Collaborate with client-facing teams to translate business requirements into operational solutions, utilizing advanced mainframe utilities and scripting (JCL, REXX) to deliver tailored outcomes.

6. Drive process innovation by evaluating and integrating new automation technologies and tools to enhance efficiency and reduce system downtime.

7. Ensure robust incident, change, and problem management within mainframe environments, utilizing ITIL-based frameworks and enterprise monitoring solutions.

Skill Requirements

1. Excellent Proficiency In Jcl, Rexx, And Mainframe Utilities For Scripting And Automation

2. Advanced Problem Solving, Root Cause Analysis, And Incident Management In Complex Mainframe Environments

3. Strong Understanding Of Itil Processes And Best Practices For Operations Management

4. Excellent Mentoring And Team Leadership Skills Within Mainframe Operations

5. Advanced Proficiency In Client Interaction And Translating Business Requirements To Technical Solutions

Other Requirements

1. ITIL Expert or Intermediate Certification (optional but valuable)

2. IBM Certified System Programmer � Z/OS (optional but valuable)

3. CA7 or ControlM Scheduler Certification (optional but valuable