Track Manager - MDM Intune,Intune

Job Summary

Intune, SCCM & SOTI (MDM) Subject Matter Expert (L3) The Intune, SCCM & SOTI (MDM) Subject Matter Expert (L3) is a senior technical authority responsible for end‑to‑end architecture, governance, and operational excellence of enterprise endpoint and device management platforms within a large‑scale global environment. The role provides expert‑level (L3) ownership and support for Microsoft Intune, SCCM (Config Mgr), and SOTI Mobi Control, covering modern workplace, co‑managed, and factory‑floor device landscapes. This position acts as the final escalation point for complex and high‑impact endpoint incidents, leading root cause analysis, remediation, and long‑term preventive improvements across Windows, iOS, and Android devices. The role defines and governs device provisioning, compliance, security hardening, application lifecycle management, and patching strategies, ensuring alignment with enterprise security policies, regulatory requirements, and operational standards. In addition to operational leadership, the L3 SME owns endpoint architecture design, automation, and service optimization initiatives, leveraging PowerShell, Graph APIs, analytics, and reporting to improve device reliability, security posture, and user experience. The role plays a critical advisory function for IT leadership and factory stakeholders, supporting large‑scale rollouts, upgrades, and transformations while mentoring L2 teams, approving SOPs, and driving continuous improvement across global endpoint management services.

Key Responsibilities

Job Responsibilities:

• Managing Device compliance and configuration profiles in Intune.
• End to end knowledge on Intune and Endpoint Manager Admin Centre Console.
• Providing technical / architectural support and driving successful user adoption Technical experience with Microsoft 365 security (Windows Defender/Advanced Threat Protection, Security and Compliance Centre, EMS suite Maintain and update the Security Hardening parameters for installed On-Prem or Customer cloud tenant • Enforce MAM policies and procedures in the Intune environment. Mobile Application Management or MAM, Allow/block/quarantine access to blacklisted applications.
• Application packaging via Intune App Wrapper, Application Deployment via Intune on Windows 11 Devices, Should have knowledge on VPP application management.
• Provide support for publishing applications into the Company Portal catalog and help with the deployment of those applications.
• Should have expertise on Application Deploy, Upgrades and Application removal on all major platforms.
• Monitor for application compliance and configure auto enforcement policy to fix.
• Provide a platform for Mobile device environment including coordination with third parties and other teams within client ecosystem as needed.
• Distribute Software and apps over -the air on all platforms & OS. Enable employee self-activation of corporate and BYODs.
• Knowledge of Systems Administration for Components installed in Customer environment like: Application Proxy Connector Knowledge of Enterprise Mobility Security features covered under Modern workplace offering’s Mobile device management Intune • Expertise on Windows Autopilot for Hybrid and Azure AD scenarios.
• Experience on user driver, white glove Autopilot scenarios.
• Advanced level knowledge on win32/MSI Apps deployment troubleshooting.
• Knowledge on co-management workload scenarios.
• Managing Windows 11 update rings via Intune.
• Managing M365 pro plus client install and workloads.
• Knowledge of Endpoint Analytics to assist with device/enterprise health.
• Knowledge of Group policy Analytics to assist with migration of policies to Intune.
• Knowledge of MS Graph to help automate/troubleshoot daily tasks.
• Windows Administration: Working knowledge on multiple Windows OS platforms, OS configuration on different roles
• Domain, WINS, DNS, DHCP, IIS, WSUS.
• Knowledge of handling KIOSK PCs & their image management.
• Good Knowledge of OSD via SCCM, MDT, WDS. Customizations in SCCM Task Sequence related to OSD.
• SQL Reporting Skills • Should be well versed with certifying new hardware within environment and managing Hardware Drivers in SCCM for OSD Task Sequence • Hands on experience in PowerShell scripting for automating the tasks in Intune/SCCM.
• Experience of OS migrations via SCCM. Subject-matter expert knowledge of Windows technologies.
• Managing configuration items & baselines in Configuration Manager (SCCM).
• Antivirus: Working knowledge of antivirus management tools, Virus definitions/signature update, etc. Knowledge about Virus, spam, Trojans, spyware, etc. Setup and Configuration.
• Strong Knowledge of Windows 11 and Advanced OS level Troubleshooting. Person should be aware of new features that have been incorporated in Windows 11.
• Designing and architecting SCCM infrastructure, including site hierarchy, boundaries

Skill Requirements

Microsoft Intune – device compliance, configuration profiles, MDM/MAM, Autopilot • SCCM (Config Mgr) – architecture, OSD, patching, application deployment, co management • SOTI Mobi Control – Android Enterprise & factory device management • Endpoint Management – Windows, iOS, Android, BYOD, Kiosk devices • Application Management – Win32/MSI, mobile apps, app packaging & deployment • Windows OS Expertise – Windows 10/11 administration, troubleshooting, migrations • Security & Endpoint Protection – Defender, EMS, compliance & hardening policies • Automation & Scripting – PowerShell, Graph/API-based automation • Device Provisioning – Autopilot, ABM, VPP, Android Enterprise enrollment • Monitoring & Analytics – Endpoint Analytics, health reporting, compliance • Incident & Problem Management (L3) – RCA, escalations, complex troubleshooting • Enterprise Mobility Architecture – scalable, hybrid, co-managed environments

Other Requirements

Fluent English