Track Lead - IT Operations Management, RESTful API, Angular

Job Summary

Job Description : SNOW functional consultant ITOM

Job Role : Track Lead

• IT Operations Management, RESTful API, Angular

• Strong understanding of ITSM best-practice processes, with Configuration Management and Asset Management experience • Hands-on experience with industry-standard Change, Configuration and Asset Management system tools, preferably within the Service Now environment • Experience leading technical functional discussions to implement Asset & Configuration modules in ITSM Tools • Minimum of 5 years of relevant recent experience in ITOM functional consultancy • Design common service data model (CSDM) concepts to maintain the data integrity between CMDB and AMDB as required.

• Analyze the different CI and data sources (with Discovery, procurement system etc) and establish process and solution for maintaining data integrity coming from multiple sources • Can accurately define a client issue and can interpret and document a resolution based on deep product knowledge shared by technical architect.

• Work with technical architect to understand the related technical requirements and capture configuration data and document functional specifications, test cases and solutions.

• Service Now ITOM Solution, design and process experience required.

• Participate in Configuration Management meetings and Story Time where appropriate • Minimum of 10+ years of experience with CMDB/Discovery/Service Mapping/ITOM solutioning/CMDB Health Dashboards.

• Minimum of 5+year experience with Service Now Discovery • Have strong ITOM functional knowledge.

• Experience in IT Asset Management Lifecycle processes (including hardware and software) • Good interpersonal skills, including collaboration, communication, relationship building, and negotiation • Candidates with discovery and other ITOM certification will be preferred. Preferred Requirements • ITIL v3 Foundation certification • ITIL Intermediate • Asset CMDB Architecture solution experience • Service Now administration experience Keywords – Service Now CMDB/Discovery, Integration, Service Mapping,CSDM,CMDB Health Dashboard, IRE(Identification & Reconciliation Engine)

Key Responsibilities

• Strong understanding of ITSM best-practice processes, with Configuration Management and Asset Management experience • Hands-on experience with industry-standard Change, Configuration and Asset Management system tools, preferably within the Service Now environment • Experience leading technical functional discussions to implement Asset & Configuration modules in ITSM Tools • Minimum of 5 years of relevant recent experience in ITOM functional consultancy • Design common service data model (CSDM) concepts to maintain the data integrity between CMDB and AMDB as required.
• Analyze the different CI and data sources (with Discovery, procurement system etc) and establish process and solution for maintaining data integrity coming from multiple sources • Can accurately define a client issue and can interpret and document a resolution based on deep product knowledge shared by technical architect.
• Work with technical architect to understand the related technical requirements and capture configuration data and document functional specifications, test cases and solutions.
• Service Now ITOM Solution, design and process experience required.
• Participate in Configuration Management meetings and Story Time where appropriate • Minimum of 10+ years of experience with CMDB/Discovery/Service Mapping/ITOM solutioning/CMDB Health Dashboards.
• Minimum of 5+year experience with Service Now Discovery • Have strong ITOM functional knowledge.
• Experience in IT Asset Management Lifecycle processes (including hardware and software) • Good interpersonal skills, including collaboration, communication, relationship building, and negotiation • Candidates with discovery and other ITOM certification will be preferred. Preferred Requirements • ITIL v3 Foundation certification • ITIL Intermediate • Asset CMDB Architecture solution experience • Service Now administration experience Keywords – Service Now CMDB/Discovery, Integration, Service Mapping,CSDM,CMDB Health Dashboard, IRE(Identification & Reconciliation Engine)

Skill Requirements

SNOW-IT Operations Management, RESTful API, Angular JS

Other Requirements

SNOW-IT Operations Management: