Senior Project Management Lead (PMO)

Job Summary

The Senior PMO Lead in PMO Operations is responsible for overseeing the project management office operations, ensuring efficiency, adherence to quality standards, and timely delivery of projects within budget constraints. This role involves leading a team of project management professionals, implementing best practices, and driving continuous improvement initiatives within the PMO.

Key Responsibilities

1.

Governance & Coordination:

• Execute tasks aligned with program leadership directives

• Act as a central coordination point between internal teams and customer stakeholders

• Ensure adherence to defined governance frameworks, reporting cadence, and delivery standards

2.

Reporting & Stakeholder Management:

• Prepare and present daily, weekly, and monthly reports to customer stakeholders

• Consolidate delivery updates, risks, issues, and progress tracking

• Support structured reporting practices aligned with program governance standards

3.

SLA & Performance Tracking:

• Track and maintain SLA dashboards once established

• Monitor SLA adherence and highlight deviations with appropriate escalation

• Support continuous improvement in service performance monitoring

4. Demand Management

• Manage demand creation and approval processes

• Coordinate with TAG/WPC teams for fulfillment and approval workflows

• Ensure timely tracking and closure of open demands

5.

Financial & Billing Operations:

• Handle billing activities, invoice tracking, and financial coordination

• Track overtime (OT) and ensure proper documentation and approvals

• Support financial reporting and reconciliation activities

6.

Procurement & Purchase Coordination:

• Raise and manage Purchase Requests (PRs)

• Coordinate with GPS/GIT teams for procurement approvals and fulfillment

• Track procurement lifecycle to ensure timely completion

7.

Resource Lifecycle Management:

• Track and manage:

BGV (Background Verification)

• Training compliance

• Onboarding and Offboarding activities

• Ensure all governance checks are completed and documented

8.

Delivery Support & Operations Tracking:

• Maintain tracking artefacts such as:

Open items log

• Task trackers

• Status dashboards

• Ensure timely follow-up and closure of operational dependencies

--- ## Required Skills

• Strong PMO / Project Coordination experience in enterprise programs

• Expertise in reporting, governance, and stakeholder communication

• Experience with SLA tracking and operational dashboards

• Good understanding of financial processes (billing, invoicing, tracking)

• Strong coordination skills across multiple teams (TAG/WPC, GPS, GIT, etc.)

• Proficiency in Excel, PowerPoint, and reporting tools

• Excellent communication and organizational skills

Skill Requirements

1. Strong project management skills with a proven track record of successfully managing complex projects and programs.

2. In-depth understanding of project management methodologies such as agile, waterfall, and hybrid approaches.

3. Proficiency in project management tools and software for project planning, tracking, and reporting.

4. Excellent leadership and communication skills to effectively lead a team and interact with stakeholders at all levels.

5. Ability to drive change and foster a culture of continuous improvement within the pmo and across project teams.

6. Strong analytical and problem-solving skills to identify issues, make data driven decisions, and implement effective solutions.

Other Requirements

1.Project Management Professional (PMP) certification or PRINCE2 certification is preferred.