Technical Manager-GIT

Job Summary

We are looking for an experienced L3 Engineer and Operations Lead to manage and lead operations for** Secure Service Edge (SSE)technologies, including Proxy, Cloud Firewall, DLP and ZTNA**. The role requires strong technical expertise along with operational leadership across Incident, Change, and Problem Management, along with driving continuous improvement and reporting.

Key Responsibilities

1. Technical Leadership (L3 Support)

• Act as L3 escalation point for Proxy, DLP, and SSE-related incidents.

• Troubleshoot complex issues across:

• Secure Web Gateway (SWG / Proxy)

• DLP (Endpoint, Network, Cloud)

• CASB / ZTNA / SSE platforms

• Perform root cause analysis (RCA) and provide permanent fixes.

• Work with OEM/vendor support for critical issues.

--- 2. Operations Management

• Ensure SLA adherence and service availability.

• Manage L1/L2 teams and provide technical guidance.

• Define and improve operational processes and runbooks.

--- 3. Incident , Change and Problem Management

• Drive resolution of P1/P2 incidents.

• Conduct post-incident reviews and RCA documentation.

• Identify recurring issues and drive problem records.

--- 7. Reporting & Governance

• Prepare and present:

• Weekly/monthly operational reports

• SLA/KPI dashboards

• Incident and problem trends

• Provide insights and recommendations to leadership.

• Ensure compliance with audit and security requirements.

Skill Requirements

Technical Skills

• Strong experience in:

• Proxy solutions (e.g., Blue Coat, Cisco, Zscaler, Netskope)

• DLP tools (Symantec, Forcepoint, Microsoft Purview, etc.)

• SSE platforms (CASB, SWG, ZTNA)

• Good understanding of:

• Networking (TCP/IP, DNS, SSL, VPN)

• Cloud security concepts

• Identity & Access Management (IAM)

--- ITSM & Process Skills

Strong experience in Incident, Change & Problem Management

Familiarity with ITIL framework.

--- ## Other Requirements

Experience

• 8–12+ years of overall IT experience.

• Minimum 8+ years in SSE / Proxy / DLP domain.

• Experience in operations leadership role preferred.