Senior Support Lead

Job Summary

We are looking for a Track Wise QMS Functional Consultant to support RTB Phase 3 activities for LAM Research. The role focuses on stabilization, support, enhancements, and compliance of Track Wise QMS processes.

Key Responsibilities

Provide L2/L3 functional support for Track Wise QMS modules (CAPA, Deviations, Change Control, NCR)
Handle incident management, issue analysis, and resolution as part of RTB operations.
Manage ticket queues, SLA adherence, and backlog prioritization.
Support enhancements, configuration changes, and minor developments in Track Wise workflows.
Ensure compliance with regulatory standards (GxP, 21 CFR Part 11) and internal audit requirements.
Monitor and support CAPA closure, audit observations, and deviation tracking.
Perform impact analysis for change requests and coordinate deployments.
Support SIT/UAT cycles for enhancements and defect fixes.
Collaborate with QA, business users, and IT teams for issue resolution and improvements.
Maintain documentation, SOP alignment, and audit readiness artifacts.

Skill Requirements

Hands-on experience in Track Wise QMS support (RTB / AMS environment)Strong knowledge of:
CAPA Management
Deviation Management
Change Control

Audit & Compliance processes:

Experience in incident management tools and SLA-driven support model Understanding of manufacturing / semiconductor domain (preferred for LAM)Knowledge of GxP compliance, CSV/CSA validation practices Strong troubleshooting and problem-solving skills

Other Requirements

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