
SME - NetApp FAS, EMC Isilion
About the role
Job Summary
Netapp & Cohesity support:
Key Responsibilities
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Ensure On-Time Resolution And Compliance Of Escalated Incidents Related To Emc Isilion, Adhering To Agreed Slas And Quality Standards To Maintain High Customer Satisfaction.
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Mentor And Guide Team Members In Best Practices For Emc Isilion Operations While Preparing Standard Operating Procedures And Maintaining Comprehensive Documentation For Knowledge Sharing.
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Validate Change Order Implementation Plans And Ensure Adherence To Human Error Compliance, Participating In Capacity Planning Discussions To Optimize Resource Allocation.
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Actively Engage In Customer Meetings To Gather Feedback And Understand Issues Faced, Contributing To Strategies That Enhance Customer Satisfaction And Operational Efficiency.
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Validate And Analyze Root Cause And Trend Analyses To Identify Performance Improvements, Preparing Insightful Reports For Presentation To Key Business Stakeholders.
Skill Requirements
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In-Depth Knowledge Of Emc Isilion And Its Operational Best Practices
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Strong Analytical Skills For Incident Resolution And Performance Analysis
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Excellent Communication Skills For Stakeholder Engagement And Mentoring
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Familiarity With Capacity Planning And Change Management Processes
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Proficiency In Documenting Processes And Creating Standard Operating Procedures
Other Requirements
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Itil Foundation Certification (Optional But Valuable)
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Emc Isilion Certification (Optional But Valuable
Required skills
NetApp FAS
EMC Isilon
Storage administration
Troubleshooting
About HCL Technologies
Gautam Buddha Nagar
Headquarters