Administrator - Desk Side Services, AMT Asset Management Software

Job Summary

FSO technician

Key Responsibilities

Provide on-site and remote technical support to users, addressing IT issues related to hardware, software, and network connectivity.

• Manage asset inventory, including tracking, updating, and maintaining records of IT equipment.

• Perform imaging and refreshing of computers and other devices to ensure they are up-to-date and functioning properly.

• Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues.

• Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems.

• Support live events by operating AV systems and addressing any technical issues that arise.

• Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes.

• Provide excellent customer service by addressing client inquiries and concerns promptly and professionally.

• Maintain accurate records of support requests, resolutions, and equipment maintenance.

Skill Requirements

Familiarity with video conferencing platforms and common office tools and operating systems.

• Basic knowledge of networking and cabling.

• Experience with asset management software and IT service management tools.

• Familiarity with lifesciences or healthcare / pharma environment and thus familiarity with HIPAA standards.

Other Requirements

Bachelor’s degree or equivalent industry experience and or technical certifications or coursework in IT or AV technology is a plus.

• Familiarity with Service Now ticketing system.

• Proven experience in providing IT support in an office environment.

• Strong problem-solving skills and attention to detail.

• Basic understanding of audio and video equipment and their functions.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Willingness to travel to various client locations as needed.

• Ability to lift and carry equipment up to 50 lbs.

• Note: Freshers from a technical education background with at least one year experience are encouraged to apply. They would need to demonstrate a very high learning curve for this role.