Track Manager - Program & Project Management

Job Summary

Manage staffing and capacity; own SLA and KPI delivery; oversee quality, training, and knowledge functions; lead stakeholder communication; drive continuous improvement initiatives.

Key Responsibilities

Provides end‑to‑end accountability for service desk operations, ensuring service quality, compliance, and continuous improvement across all support functions.

Skill Requirements

Service desk leadership experience; strong governance and reporting skills; stakeholder management; healthcare managed services leadership experience preferred.

Other Requirements

Owns overall service desk delivery, governance, and performance outcomes.