Technical lead - Rest, Jira, Windchill

Job Summary

Required Qualifications:

• 5+ years of hands-on experience in Service Now development and engineering with emphasis on Strategic Portfolio Management (SPM) module.
• 3+ years of hands-on experience managing SPM integrations and plugins, particularly with Jira (Data Center/Cloud) and Apptio, including configuration and customization.
• Strong understanding of Jira administration (projects, workflows, issue types, permission schemes, and plugins).
• Strong understanding of integration architecture, including API-based, event-driven, and file-based integrations.
• Experience designing and supporting bi-directional integrations between enterprise systems (e.g., SPM ↔ Jira).
• Strong knowledge of Service Now platform capabilities, including Flow Designer, Integration Hub, APIs, and security best practices.
• Experience with development, release management, plugin lifecycle, and deployment processes for Service Now platform.
• Familiarity with Agile methodologies (Scrum, Kanban) and ITSM processes.
• Experience integrating Service Now SPM with DevOps tools (GitHub, Jenkins, etc.).
• Strong troubleshooting and root cause analysis skills for SPM and Jira integrations.
• Ability to collaborate with cross-functional teams and communicate technical concepts effectively.
• Experience working with Axway MFT, DBAs, data teams, and DevOps teams.
• Excellent soft skills – executive communication, adaptability, problem-solving, teamwork, and stakeholder management.

Desired Qualifications:

• Service Now Certified Implementation Specialist – Strategic Portfolio Management (SPM).
• Experience with system/API integrations across Jira (Data Center or Cloud), Service Now SPM, Apptio, and enterprise data platforms.
• Experience with data extraction/ingestion into data lake and reporting ecosystems. What will you be doing in the role: Platform Administration & Maintenance • Administer, configure, and maintain Service Now SPM platform, including backend integrations with Jira (Data Center/Cloud) and Apptio.
• Ensure availability, scalability, performance, and security of the Service Now Strategic Portfolio Management (SPM) module and associated Atlassian & Service Now marketplace add-ons.
• Lead environment upgrades, release impact assessments, regression testing, and post-release validation activities.
• Perform best-practice platform maintenance: reduce customizations, favor out-of-box capabilities, archive data, and audit users, roles, and groups.
• Monitor logs, scheduled jobs, and integration health to proactively identify and resolve issues.
• Establish and maintain high availability, backup, and disaster recovery processes. Configuration & Integration • Configure Service Now SPM products, implement features, automation, and integrations aligned with business and user requirements.
• Design and manage end-to-end integration architecture between Service Now SPM, Jira, Apptio, and other enterprise systems.
• Manage projects, workflows, issue types, screens, fields, and permission schemes across Jira and SPM to ensure data consistency and synchronization.
• Design and maintain bi-directional synchronization between Jira and SPM (Epics, Feature

Key Responsibilities

1. Lead and mentor a team of technical professionals in the development and implementation of solutions using rest, jira, and windchill.

2. Collaborate with cross functional teams to gather requirements, design solutions, and deliver projects within scope and timeline.

3. Provide technical guidance and expertise to team members, ensuring adherence to best practices and standards.

4. Troubleshoot technical issues, conduct root cause analysis, and implement solutions to optimize performance.

5. Stay updated on industry trends and advancements in rest, jira, and windchill to recommend and implement innovative solutions.

Skill Requirements

1. Proficient in rest api development and integration.

2. Experience with configuring and customizing jira for project management and issue tracking.

3. Knowledge of windchill plm (product lifecycle management) software and its implementation.

4. Strong analytical and problem-solving skills.

5. Excellent communication and leadership abilities to effectively lead a technical team.

Other Requirements

1.Relevant certifications in Jira, Windchill, or related technologies are a plus.