Track Lead - BigFix (Endpoint Management Software)

Job Summary

A dedicated Big Fix L3 resource is required to support P&G’s Big Fix Custom Development, Deployment, and Consulting Services, ensuring specialized engineering and governance coverage.The role will deliver end to end development and testing of custom Big Fix content (fixlets, tasks, analyses, reports) with CVE mapping, supporting a capacity of up to 12 items per month within a 14 business day test ready SLA.\\r\\n• The resource will enable and govern Big Fix self service deployments for server infrastructure environments by publishing approved, reusable content via the Big Fix WebUI.The role will provide L3 deployment consulting and troubleshooting support across all infrastructure scopes, including log analysis, relevance tuning, and resolution of deployment failures. The resource will manage Big Fix WebUI self service access provisioning, including approval coordination, AD group mapping, and device/application scoping in line with security governance.The role will own monthly service reviews, operational reporting, and Service Now feedback analysis, driving continuous improvement, service stability, and security compliance.

Key Responsibilities

1. Optimize Operational Systems Using Bigfix To Enhance Management Reporting, Streamline Information Flow, And Support Organizational Planning.

2. Analyze And Understand Client Requirements To Ensure The Support Team Consistently Meets And Exceeds Client Expectations.

3. Lead And Mentor Project Teams By Fostering Transparent Communication Of Project Goals And Performance Metrics.

4. Drive Innovation By Integrating New Ideas And Methodologies For Process Development Within Bigfix Frameworks, Contributing To Overall Organizational Progress.

5. Develop And Implement Tailored Solutions Using Bigfix That Align With Customer Needs, Ensuring Business Results Are Achieved.

Skill Requirements

1. Proficiency In Bigfix For Operational Management And Automation.

2. Strong Problem-Solving Skills With A Focus On Continuous Improvement.

3. Excellent Communication And People Management Abilities.

4. Familiarity With Client Relationship Management And Service Delivery.

Other Requirements

1. Optional But Valuable: Itil Foundation Certification