Solution Architect (DFS)

Job Summary

Service Delivery Management.

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Excellent hold over communications & client Management

Good Understanding on infra delivery

Managing service performance to meet agreed Service Level Agreements (SLAs)

Overseeing incident management, ensuring quick resolutions for service disruptions

Identifying opportunities for service improvement and implementing best practices

Ensuring customer satisfaction by addressing concerns and optimising service delivery

Collaborating with vendors and suppliers to maintain service efficiency

Developing and enforcing standard operating procedures (SOPs)

Coordinating with technical teams and service desks to ensure smooth operations

Reviewing performance against service objectives and making necessary adjustments

Negotiating service contracts to align with business needs

Holding regular performance reviews to ensure contractual obligations are met

Addressing issues related to outsourced services before they impact operations

Analyzing performance data to pinpoint inefficiencies

Adopting ITIL (Information Technology Infrastructure Library) best practices

Key Responsibilities

1. To assess the domain IT landscape assessment and Application portfolio optimization for gap analysis

2. Creation of solution and architectural views (logical| conceptual| development| execution| infrastructure & operations architecture)

3. To study and define system requirements addressing stakeholder| portfolio concerns

4. To manage Non Functional Requirement adaption for the solution

5. To ensure knowledge up-gradation and work with new and emerging products/technologies

6. To contribute towards white/technical papers and knowledge base

Skill Requirements

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Other Requirements

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