Senior Administrator - Desk Side Services, AMT Asset Management Software

Job Summary

Job Summary : The Desktop Support Engineer is responsible for providing L1/L2 technical support to end users, ensuring smooth operation of desktops, laptops, and IT peripherals. The role focuses on incident resolution, user support, and maintaining endpoint performance and availability.** Job Description :** Provide end-user support for hardware, software, and IT-related issues\\r\\n\\r\\n\\r\\n Install, configure, and troubleshoot:\\r\\n\\r\\n Desktops, laptops, printers, and peripherals\\r\\n Operating systems (Windows 10/11, basic Mac/Linux support)\\r\\n\\r\\n\\r\\n\\r\\n Manage user accounts, access, and permissions (Active Directory)\\r\\n\\r\\n\\r\\n Diagnose and resolve issues related to:\\r\\n\\r\\nOS errors, application failures, and performance issues\\r\\n Network connectivity (LAN/Wi Fi, VPN)\\r\\n\\r\\n\\r\\n\\r\\n Log and track incidents in ITSM tools (Service Now or equivalent)\\r\\n\\r\\n\\r\\n Ensure timely resolution within SLA timelines\\r\\n\\r\\n\\r\\n Support software installations, patches, and updates\\r\\n\\r\\n\\r\\n Perform hardware upgrades, replacements, and maintenance\\r\\n\\r\\n\\r\\n Assist users with email, Office 365, and collaboration tools\\r\\n\\r\\n\\r\\n Provide support for remote users and VPN connectivity\\r\\n\\r\\n\\r\\n Maintain asset inventory and documentation

Key Responsibilities

Job Responsibilities : Provide end-user support for hardware, software, and IT-related issues Install, configure, and troubleshoot: Desktops, laptops, printers, and peripherals Operating systems (Windows 10/11, basic Mac/Linux support) Manage user accounts, access, and permissions (Active Directory) Diagnose and resolve issues related to: OS errors, application failures, and performance issues Network connectivity (LAN/Wi Fi, VPN) Log and track incidents in ITSM tools (Service Now or equivalent) Ensure timely resolution within SLA timelines Support software installations, patches, and updates Perform hardware upgrades, replacements, and maintenance Assist users with email, Office 365, and collaboration tools Provide support for remote users and VPN connectivity Maintain asset inventory and documentation

Skill Requirements

Skill Requirement : Strong knowledge of: Windows OS (installation, troubleshooting) MS Office / Office 365 Active Directory (user management, password reset, group policies basics) Hands-on experience with: Desktop/laptop hardware troubleshooting Printer configuration and support Basic networking (IP, DNS, DHCP) Familiarity with: ITSM tools (Service Now preferred) Endpoint security tools (Defender / antivirus basics)

Other Requirements

Other Requirement : Exposure to: SCCM / Intune for device management Remote support tools (Any Desk, Team Viewer, etc.) Basic knowledge of: Cloud services (Azure AD) Endpoint security practices