Senior Technical Consultant - ERP Data Management

Job Summary

The Senior Technical Consultant plays a pivotal role in understanding client requirements and leading the delivery of tailored technical solutions in ERP Data Management. This position focuses on aligning technical enhancements with client objectives and driving continuous improvement throughout product implementation and support stages, ensuring high-quality outputs and client satisfaction.

Key Responsibilities

• Demand planning – placing orders for spare parts, planning of optimal safety stocks, coordinating of cycle counts

• Logistical Coordinating – coordinating of shipments based on requests from field, tracking of the shipments and timely communicating of shipments/ delays, etc. managing of field communications on logistical aspects

• Documentation – updating of all transactions in the service management system to reflect actual status and other aspects as needed.

• Tracks all the Material owned by Technical Services in the US

• Coordinates any activities required to ensure proper traceability of the material owned by Technical Services

• Liaison with Supply Chain and Manufacturer to maintain product availability at all times

Check-in & Re-stock process for returning units

Inventory/Replenish for all supplies

Identifies opportunities for improvements within the current Logistics/ product management processes

Creates orders in inventory management system (Salesforce) and purchase order management systems (Oracle) for inbounding of purchased spare parts

Skill Requirements

1. In-Depth Knowledge Of Erp Systems, Specifically In Data Management And Product Enhancements.

2. Strong Understanding Of Technical Solution Design And Implementation Processes.

3. Proficiency In Managing Ricefs In Erp Environments.

4. Excellent Communication And Collaboration Skills To Interact With Clients And Cross-Functional Teams.

5. Ability To Mentor And Develop Junior Team Members, Promoting Knowledge Sharing.

Other Requirements

Responsible for the effective coordination of the material planning, purchasing and production scheduling function and ensuring timely delivery to customers of finished products and replacement spare parts.

Duties & Responsibilities:

Collects information regarding failed customer systems, raw material, component and related requirements from engineering and production specifications and schedules. Assists with compiling statistical data to determine buying trends/volumes and to establish price objectives and/or opportunities.

Maintains database of suppliers of products used in manufacturing process.

Creates comparison charts containing data from proposals submitted by potential suppliers. Prepares orders to vendors as directed for raw materials, packaging materials, parts, components, services, supplies, finished goods and related material needed for production. Ensures timely return of faulty spare parts for immediate shipment to manufacturer for RMA repair process.

Maintains RMA repair turnaround time with manufacturer. Inventories goods received and identifies discrepancies in order quantity and price. Checks scheduled delivery dates and makes initial contact with suppliers on late deliveries.

Escalates issues. Checks with warehouse and production regarding availability and movement of materials to detect shortages or overages. Notifies appropriate personnel of anticipated problems related to shipment delays, process disruptions, materials related issues.