Sr Group Operations Manager

Job Summary

To ensure retention of accounts, generation of account level EE/ EN revenue, and completion of all project deliverables as per customer requirements through effective management & monthly review of teams.

Key Responsibilities

1. To ensure generation of an account level EE & EN revenue

2. To ensure retention of accounts that are due for renewal or maintain high level of customer satisfaction (ACSAT)

3. To ensure that all responsibilities and project deliverables are completed within SLAs through effective team management and monthly reviews

4. To identify attrition percentage in accounts and take up initiatives to reduce the same

5. To implement Profit Implement Plan (PIP), review Budget vs. Actual Cost and analyze the deviation to plan strategies to reduce deviation through levers like Automation & self-driven initiatives.

6. To ensure absorption of freshers as per the defined account targets

7. To perform value addition activities (CIP & SIP) and implement strategies to improve productivity.

Skill Requirements

Other Requirements