Administrator - Process Management, ServiceNow

Job Summary

The HAM – CMDB & Asset Management L2 Engineer is responsible for** operational ownership, governance support, and quality assurance** of IT assets and configuration items (CIs) across their lifecycle. The role ensures** accuracy, completeness, and compliance** of asset and CMDB data, supports audits, manages exceptions, and acts as an** L2 escalation point** for Asset Management and CMDB-related activities.

The position works closely with Service Management, Change, Incident, Procurement, Finance, and Security teams to maintain a** trusted CMDB** and enable downstream processes such as chargeback, compliance, and lifecycle planning

Key Responsibilities

Key Responsibilities Asset & CMDB Operations (L2) Maintain and govern end‑to‑end asset lifecycle management (procurement, deployment, inventory, refresh, decommission, disposal) in the Asset Management system and CMDB. Ensure timely and accurate updates of asset and CI records following approved changes, incidents, and service requests Act as L2 escalation for complex asset/CMDB issues, data discrepancies, and reconciliation failures. Validate CI relationships, attributes, ownership, and status in line with agreed CMDB data models. CMDB Data Quality & Governance Monitor and improve CMDB data quality KPIs (accuracy, completeness, timeliness, consistency). Perform periodic CMDB and asset audits, identify gaps, and drive corrective actions with resol

Skill Requirements

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Other Requirements

Other Requirement : HAM, Process Mgmt, Asset Mgmt

Skill Requirement : HAM, Process Mgmt, Asset Mgmt