Client Delivery Director

Job Summary

To drive the portfolio of projects/program for an identified client through optimum mix of resource within the given cost and margin and provide customer satisfaction that complies with the quality and delivery parameters responsible for end-to-end ownership of large, complex programs, ensuring successful delivery aligned to business objectives, timelines, budgets, and quality benchmarks. This role involves leading multi-stream programs, global teams, transformation initiatives, and stakeholder governance, while driving strategic value realization and operational excellence. Key Responsibilities Program Leadership & Delivery Own and manage end-to-end program lifecycle (initiation → execution → delivery → stabilization). Lead multiple projects/workstreams within a program, ensuring alignment with business objectives. Ensure delivery against scope, schedule, cost, and quality metrics. Drive program-level governance, reporting, and escalation management. Ensure adherence to SDLC, Agile/Hybrid delivery models, and enterprise standards. Stakeholder & Client Management Act as the primary escalation point for business stakeholders, leadership, and clients. Build strong relationships with CXO-level stakeholders and client leadership. Drive alignment between business, technology, and operations teams. Present program status, risks, and progress updates to executive leadership. Financial & Commercial Management Own program P&L, budgeting, forecasting, and cost optimization. Manage large-scale budgets and ensure financial performance targets are met (multi-million portfolios typical). HCL Techno...2017-09-22 | Word Drive revenue growth, margin improvement, and resource utilization. Review and val

Key Responsibilities

1. To plan for Program and Delivery Management and ensure that the agreed deliverables in terms of time| cost and quality are met

2. To support business development activities to source further business from the existing client

3. To ensure customer engagement / satisfaction and referenceability

4. To guide, manage, develop and engage the team

5. To anchor process improvement/compliance and other organizational initiatives

Skill Requirements

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Other Requirements

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