Service Success Head
About the role
Job Summary
To effectively manage multiple teams handling multiple EE/EN/NN accounts and plan/implement strategies to drive growth and margin improvement.
Key Responsibilities
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To effectively drive multiple teams in delivering EE/EN/NN accounts as per SOW commitments and oversee all facets of delivery ensuring high operational & delivery excellence standards are met across all accounts.
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To strategize and execute operations towards organizational objectives and support achievement of desired goals and objectives at the NORAM level.
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To oversee overall P&L and execute strategies to improve account margins & enhance growth of new business.
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To oversee governance of all risks, issues, BCP/DR strategies and mitigation plans.
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To lead| guide| manage| develop| engage and retain the team.
Skill Requirements
Other Requirements
Benefits and perks
•Learning Budget
Required skills
Service Delivery
P&L Management
Team Leadership
Risk Management
BCP/DR
About HCL Technologies
France
Headquarters