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HCL Technologies
HCL Technologies

Senior Tester

RoleQA
LevelSenior
LocationSanta Clara, United States
WorkOn-site
TypeFull-time
Posted1 week ago
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About the role

Job Summary

User Study Research Proctor

(Human Factors / Comfort Studies)

Role Overview

We are seeking User Study Research Proctors to support human‑factors and comfort‑focused user studies for wearable and consumer devices.

This role requires strong attention to detail, consistency in execution, and respect for protocol discipline in high‑quality research environments.

--- Key Responsibilities

  • Conduct in‑lab, proctored user study sessions following defined HF research protocols

  • Support both qualitative and quantitative data collection related to fit, comfort, and usability

  • Ensure accurate and complete session documentation and data capture

  • Maintain high standards of data quality and consistency across sessions

  • Flag anomalies, deviations, or participant issues promptly

  • Collaborate closely with study leads and fellow proctors to ensure consistent execution

  • Participate in training, shadowing, and continuous improvement activities

--- Required / Desired Background

  • Prior experience supporting user studies, usability testing, or HF research

  • Strong attention to detail and comfort following structured procedures

  • Ability to interact professionally with study participants in a lab setting

--- Nice to Have (Not Mandatory)

  • Background or coursework in Human Factors, Psychology, Ergonomics, or related disciplines

  • Experience with wearable devices, consumer electronics, or physical product testing

  • Experience working with Apple devices, Apple black/ Apple Ultra experience preferred

  • Exposure to large‑scale or repeated study execution

  • Prior experience of Human Factors/ Usability Engineering in Medical Devices is a plus

Key Responsibilities

Key Responsibilities

  • Conduct in‑lab, proctored user study sessions following defined HF research protocols

  • Support both qualitative and quantitative data collection related to fit, comfort, and usability

  • Ensure accurate and complete session documentation and data capture

  • Maintain high standards of data quality and consistency across sessions

  • Flag anomalies, deviations, or participant issues promptly

  • Collaborate closely with study leads and fellow proctors to ensure consistent execution

  • Participate in training, shadowing, and continuous improvement activities

Skill Requirements

Required / Desired Background

  • Prior experience supporting user studies, usability testing, or HF research

  • Strong attention to detail and comfort following structured procedures

  • Ability to interact professionally with study participants in a lab setting

--- Nice to Have (Not Mandatory)

  • Background or coursework in Human Factors, Psychology, Ergonomics, or related disciplines

  • Experience with wearable devices, consumer electronics, or physical product testing

  • Experience working with Apple devices, Apple black/ Apple Ultra experience preferred

  • Exposure to large‑scale or repeated study execution

  • Prior experience of Human Factors/ Usability Engineering in Medical Devices is a plus

Other Requirements

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Required skills

Testing

QA

Defect Tracking

Test Execution

About HCL Technologies

Santa Clara

Headquarters