Analyst (Support & Operations)

Job Summary

Job Summary : • Provide remote desktop support to clients, troubleshooting and resolving technical issues.

Key Responsibilities

Job Responsibilities : • Provide remote desktop support to clients, troubleshooting and resolving technical issues.

• Assist clients with software installations, configurations, and updates.
• Monitor and maintain client systems to ensure optimal performance.
• Collaborate with other IT professionals to resolve complex technical problems.
• Document and track support requests, ensuring timely resolution.
• Provide excellent customer service and maintain a high level of client satisfaction.

Skill Requirements

Skill Requirement : • Proven experience in remote desktop support or a similar role.

• Strong knowledge of Windows and Mac operating systems.
• Familiarity with remote desktop tools and software.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Other Requirements

Other Requirement : • Knowledge of network protocols and troubleshooting.