Technical Lead
About the role
Job Summary
Provide L1.5–L2 support: user issues, access management, basic configuration, report/dashboard fixes, portal user support (login, access, case submission), and ticket triage. Escalate complex issues to L3 with proper documentation. Support minor Sales/Field Service tickets.
Key Responsibilities
Provide L1.5–L2 support: user issues, access management, basic configuration, report/dashboard fixes, portal user support (login, access, case submission), and ticket triage. Escalate complex issues to L3 with proper documentation. Support minor Sales/Field Service tickets.
Skill Requirements
Service Cloud (primary), Experience Cloud (basic), Sales Cloud basics, Field Service exposure, Admin (must), App Builder (preferred)
Other Requirements
null
Benefits and perks
•Learning Budget
Required skills
Service Cloud
Experience Cloud
Sales Cloud
Field Service
Salesforce Admin
App Builder
About HCL Technologies
Chennai
Headquarters