SeniorAdministrator - IBM Websphere, Weblogic & JBoss Application Server

Job Summary

The Sr. Administrator for Support & Operations plays a vital role in delivering advanced technical support for Websphere Application Server and BEA Web Logic. This position is essential for troubleshooting complex incidents, performing root cause analyses, and ensuring operational excellence while enhancing customer satisfaction through effective resolution strategies.

De Puy Synthes – Middleware Web Methods Job Descriptions Middleware Web Methods – L2 Project: De Puy Synthes (Johnson & Johnson) Location: Chennai / Noida (Offshore) Experience: 4–7 Years Shift: 24×7 Rotational Support Role Summary The Web Methods L2 Engineer provides production support for De Puy middleware integration platforms, ensuring reliable and compliant integrations across enterprise systems in a regulated healthcare environment. Key Responsibilities Provide L2 production support for Software AG web Methods Integration Server. Troubleshoot SOAP, REST, SFTP, JMS, and AS2 integration issues. Perform log analysis, issue diagnosis, and incident resolution. Support deployments using web Methods Deployer. Handle configuration changes, minor fixes, and patch support. Monitor platform health and respond to alerts. Support SSL/TLS certificates and partner connectivity. Follow ITIL processes (Incident, Change, Problem Management). Ensure compliance with J&J quality and security standards. Technical Skills Software AG web Methods (Integration Server) SOAP / REST APIs SFTP, JMS, AS2 Linux (basic), Oracle DB (basic SQL) SOAP UI, Postman, web Methods Deployer HA / DR awareness

Key Responsibilities

1. Provide Advanced Technical Support For Websphere Application Server And Bea Weblogic By Diagnosing And Resolving Complex Incidents, Ensuring Adherence To Quality Standards And Regulatory Requirements.
2. Conduct Thorough Root Cause Analysis For Escalated Technical Issues, Implementing Effective Solutions To Resolve Both Technical And Security Challenges.
3. Lead Value-Added Initiatives Such As Updating And Managing The Knowledge Base, Conducting Training Sessions For New Team Members, And Coaching Analysts To Enhance Team Capabilities.
4. Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And Maintain A Robust Security Posture.
5. Enhance Customer Experience And Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopenings, While Proactively Mitigating Potential Security Threats.

De Puy Synthes – Middleware Web Methods Job Descriptions Middleware Web Methods – L2 Project: De Puy Synthes (Johnson & Johnson) Location: Chennai / Noida (Offshore) Experience: 4–7 Years Shift: 24×7 Rotational Support Role Summary The Web Methods L2 Engineer provides production support for De Puy middleware integration platforms, ensuring reliable and compliant integrations across enterprise systems in a regulated healthcare environment. Key Responsibilities Provide L2 production support for Software AG web Methods Integration Server. Troubleshoot SOAP, REST, SFTP, JMS, and AS2 integration issues. Perform log analysis, issue diagnosis, and incident resolution. Support deployments using web Methods Deployer. Handle configuration changes, minor fixes, and patch support. Monitor platform health and respond to alerts. Support SSL/TLS certificates and partner connectivity. Follow ITIL processes (Incident, Change, Problem Management). Ensure compliance with J&J quality and security standards. Technical Skills Software AG web Methods (Integration Server) SOAP / REST APIs SFTP, JMS, AS2 Linux (basic), Oracle DB (basic SQL) SOAP UI, Postman, web Methods Deployer HA / DR awareness

Skill Requirements

1. In-Depth Knowledge Of Websphere Application Server And Bea Weblogic.
2. Strong Troubleshooting And Problem-Solving Skills In Support Operations.
3. Familiarity With Itil Principles And Incident Management Processes.
4. Excellent Communication Skills For Effective Interaction With Customers And Team Members.

De Puy Synthes – Middleware Web Methods Job Descriptions Middleware Web Methods – L2 Project: De Puy Synthes (Johnson & Johnson) Location: Chennai / Noida (Offshore) Experience: 4–7 Years Shift: 24×7 Rotational Support Role Summary The Web Methods L2 Engineer provides production support for De Puy middleware integration platforms, ensuring reliable and compliant integrations across enterprise systems in a regulated healthcare environment. Key Responsibilities Provide L2 production support for Software AG web Methods Integration Server. Troubleshoot SOAP, REST, SFTP, JMS, and AS2 integration issues. Perform log analysis, issue diagnosis, and incident resolution. Support deployments using web Methods Deployer. Handle configuration changes, minor fixes, and patch support. Monitor platform health and respond to alerts. Support SSL/TLS certificates and partner connectivity. Follow ITIL processes (Incident, Change, Problem Management). Ensure compliance with J&J quality and security standards. Technical Skills Software AG web Methods (Integration Server) SOAP / REST APIs SFTP, JMS, AS2 Linux (basic), Oracle DB (basic SQL) SOAP UI, Postman, web Methods Deployer HA / DR awareness

Other Requirements

1. Optional But Valuable: Oracle Weblogic Server 12C Certification.
2. Optional But Valuable: Itil Foundation Certification

De Puy Synthes – Middleware Web Methods Job Descriptions Middleware Web Methods – L2 Project: De Puy Synthes (Johnson & Johnson) Location: Chennai / Noida (Offshore) Experience: 4–7 Years Shift: 24×7 Rotational Support Role Summary The Web Methods L2 Engineer provides production support for De Puy middleware integration platforms, ensuring reliable and compliant integrations across enterprise systems in a regulated healthcare environment. Key Responsibilities Provide L2 production support for Software AG web Methods Integration Server. Troubleshoot SOAP, REST, SFTP, JMS, and AS2 integration issues. Perform log analysis, issue diagnosis, and incident resolution. Support deployments using web Methods Deployer. Handle configuration changes, minor fixes, and patch support. Monitor platform health and respond to alerts. Support SSL/TLS certificates and partner connectivity. Follow ITIL processes (Incident, Change, Problem Management). Ensure compliance with J&J quality and security standards. Technical Skills Software AG web Methods (Integration Server) SOAP / REST APIs SFTP, JMS, AS2 Linux (basic), Oracle DB (basic SQL) SOAP UI, Postman, web Methods Deployer HA / DR awareness