HCL Technologies
SME - Critical Incident Management
RoleInfrastructure
LevelSenior
LocationChennai, India
WorkOn-site
TypeFull-time
Posted2 days ago
About the role
Job Summary
In WBG, RDS provides support on Windows PCs, network printers ,WBG applications , Software installations
Key Responsibilities
- Basic knowledge in ITIL v3.
- Advanced technical knowledge in providing support for end-user IT components.
Skill Requirements
- Ability to communicate complex technical context with the clients.
- Good probing skills to diagnose problems.
Other Requirements
- Addressing user tickets regarding hardware, software, and networking. Working on Queue (245).
- Walking customers through installing applications and computer peripherals
Benefits and perks
•Learning Budget
Required skills
HP NonStop
SQL/MP
Enscribe
TACL
Production support
High availability
About HCL Technologies
Chennai
Headquarters