Senior Oracle Administrator - Oracle Administration,PostgreSQL,MYSQL, MS SQL

Job Summary

The Senior Administrator for Support & Operations plays a critical role in delivering advanced technical support and operational excellence. This position is pivotal in troubleshooting complex incidents, performing root cause analysis, and implementing effective solutions to enhance customer satisfaction and maintain a robust security posture.

Key Responsibilities

1. Provide advanced technical support by performing root cause analysis and implementing solutions for complex incidents involving Oracle Administration and PostgreSQL, ensuring adherence to quality standards and regulatory requirements.
2. Collaborate with support teams to resolve complex tickets within agreed SLAs, ensuring seamless operations and a strong security posture across various database environments.
3. Conduct knowledge base updates and manage documentation to improve operational efficiency and facilitate training for new analysts, fostering a culture of continuous improvement.
4. Coach and mentor analysts to enhance their skills in troubleshooting and incident resolution, ensuring high standards of service delivery.
5. Strive for positive customer experiences by achieving First Call Resolution targets, minimizing rejected resolutions and case reopens, and proactively addressing potential security threats.
6. Hands On experience on HA, DR deployment on (MSSQL, MySQL, Oracle and Postgre)
7. Database Migration and Optimization expertise on (MSSQL, MySQL, Oracle and Postgre)
8. Database Performance management on (MSSQL, MySQL, Oracle and Postgre)
9. Database Consolidation and Capacity management (MSSQL, MySQL, Oracle and Postgre)

Skill Requirements

Strong troubleshooting and analytical skills Ability to work in 24x7 support environment Good communication and coordination skills Ability to handle escalations and critical issues

Other Requirements

Strong troubleshooting and analytical skills Ability to work in 24x7 support environment Good communication and coordination skills Ability to handle escalations and critical issues