IT Support Specialist

Job Summary

• Provide second-line investigation and diagnosis after Service Desk • Resolve and close incidents and service requests as per procedures and allocated timelines • Perform hardware repair and upgrades • Escalate unresolved incidents and service requests within agreed timescales • Log incident and service request details per help desk procedures • Communicate with customer regarding incident progress • Ensure tickets are always updated until issues are resolved • Conduct customer satisfaction callbacks and surveys • Complete GET IT training for On-Site Support Analysts • Comply with Quality, Health, Safety and Environment policies and IT policies • Liaise with customers, other IT support groups and third-party providers when necessary • Perform staging of PCs (Requires use of SRSS and/or Autopilot.
• Manual O/S imaging, installation, configuration, and upgrades on Schlumberger owned laptops • issued to employees.
• Physical support for Network Refresh Activities • User on/off boarding process activities of delivering new laptops to new hires and taking custody of return laptops.
• Smart-hand support for AV rooms, network, and facilities • e-waste – Data wiping and clean-up and after activities of handing over the disk to procurement.
• COTS (Outlook, Office, Adobe etc.) and enterprise application break/fix support • Hardware break/fix e.g., audio/visual equipment, connectivity, copiers, fax, printers, scanners) • OEM Vendor Coordination & Follow-up’s

Key Responsibilities

DC hands feet support along with Onsite support Services.

Skill Requirements

Windows, MAC & Network basics & DC hands feed exp.

Other Requirements

Windows, MAC & Network basics & DC hands feed exp.