Track Lead - MS Teams, Microsoft Teams Voice, Sharepoint Online

Job Summary

• L3 should have overall 10+ years of experience & 5+ years of experience in Microsoft Teams, • MS Teams expert who can conduct “as Is” studies of existing requirements, design future state solutions and help to transform the UCC solution around MS Teams.
• Design and implement call routes and voice plans for Teams voice.
• Implementation & support experience specifically in the area of O365, MS Teams, Enterprise Voice, Conferencing solution & ability to interact with the client to understand business requirement which will be both functional and technical • Desire to be hands-on and in the field of designing and implementing the MS Teams/Skype Solution.
• One Drive, Share Point administration • Troubleshoot Teams client issues.
• Troubleshoot meeting creation and scheduling issues.
• Enable users for Microsoft Teams Phone Enable users for Direct Routing Enable per-user calling features Plan and design a Microsoft Teams PSTN solution Configure Phone policies Configure auto attendants and call queues Design network infrastructure for optimal Microsoft Teams Phone performance Extend a Direct Routing infrastructure Monitor Microsoft Teams Phone Monitor and troubleshoot Microsoft Teams clients and devices Troubleshoot Direct Routing connectivity • Develop automation solutions leveraging Microsoft Teams and PowerShell/Graph APi scripting to address customer problem statements.
• Plan and test the AV features and the respective platform with hardware/software upgrades.
• Can go for upgrade of devices on requirement & provide plan to customer.
• Power BI knowledge for Teams CQD • Ability to think on a multi-site enterprise level; Cloud solution, eCDN based solutions etc.,

Key Responsibilities

• 8+ years’ experience on Microsoft Teams with Enterprise Voice is must • Experience on Audio Codes/Sonus Gateways/Downstream SBCs • Upgrading, installing, configuring, designing, and migrating Voice from PBX to MS-Teams • Experience and Knowledge on MS Teams Direct routing as services (DRaS) for Enterprise Voice & SIP Trunk Integrations.
• Experience and Knowledge on hosting provider PSTN services.
• Experience and Knowledge on 8x8 Unfiled communications.
• Knowledge on Bandwidth planning, optimal conferencing traffic, capacity, QOS.
• Experience in Skype with Enterprise Voice, Mediation server placement, gateways, trunks, voice resiliency, mediation server dependencies • Design voice interoperability to PSTN, QoS implementation for conference and other applications and integration with 3rd party telephony environment.
• Knowledge on Enterprise Voice feature Call Admission Control, Call Park, Media Bypass, and Auto attendant etc.
• Experience of configuring and troubleshooting Dial Plans, Normalization Rules, routes, PSTN Usage, and Voice Policy • Understanding of Call queue, Auto Attendant, Dial by Extension, workflows, call routing methods.
• Good knowledge on Active Directory & Domain Services, Certificate Authority • Onboard devices on MTR technologies such as Poly, Neat, Creston, Logitech, ensuring seamless integration and functionality.
• Knowledge on Windows, PowerShell & PowerShell Scripting • Knowledge on ITIL & Safe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.

Skill Requirements

• Support for Videoconferencing platform and experience including operation, call set-up and equipment troubleshooting (Poly, Polycom, MS-Teams Live etc.) • Solid administration and analytical skills focused on Office 365 and MS Teams • Understanding of Cloud/hosting PSTN solution • Knowledge of Microsoft Teams Endpoints & Physical Phone OEMs (Audio Codes) • Proven experience as a UC&C Engineer with expertise in Teams MTR devices (Poly, Neat, Creston, Logitech, etc.).
• Solid understanding of Unified Communications, Networks, and Teams.
• Demonstrated ability to convert customer problem statements into effective IT solutions.
• Experience in developing automation solutions using Azure Functions and PowerShell scripting.
• Hands-on experience in implementing call routes and voice plans for Teams voice.
• Familiarity with MTR technologies such as Poly, Neat, Creston, Logitech, and their integration processes.
• Excellent communication and interpersonal skills with the ability to collaborate effectively with both technical and non-technical stakeholders.
• Relevant certifications in Unified Communications or related fields are a plus.

Other Requirements

Webcasting and Live Event Support (>1k user ) • MS Teams – Live Events, MS Stream • Video on Demand, eCDN , Conferencing Solutions • Room Peripheral Integration i.e. Biamp’s, Speakers, Mixer, Controllers etc.

'

1. Ability to work in large teams and manage project milestones\\r\\n2. Excellent communications, presentation, and Problem-solving skills\\r\\n3. Ability to develop requirements based on client inputs\\r\\n4. Ability to work effectively in a remote, virtual, global environment.\\r\\n1. Ability to work in large teams and manage project milestones\\r\\n2. Excellent communications, presentation, and Problem-solving skills\\r\\n3. Ability to develop requirements based on client inputs\\r\\n4. Ability to work effectively in a remote, virtual, global environment.\\r\\n\\r\\n\\r\\n