Technical Manager

Job Summary

We are seeking an experienced Workday Lead to manage and support enterprise-wide Workday applications and related integrations. The role requires strong techno-functional expertise across Workday modules, leadership capabilities, stakeholder management, and experience in driving operational excellence, enhancements, and strategic roadmap initiatives.

The candidate will act as a key liaison between business stakeholders, IT teams, and support analysts while ensuring stable operations, continuous improvements, and alignment with organizational priorities.

Key Responsibilities

Key Responsibilities Workday Application & Technology Leadership

• Recommend technical solutions considering business priorities, dependencies, risks, and tradeoffs while driving stakeholder alignment.

• Drive awareness of Workday technology product updates, feature enhancements, deprecation items, and integration strategy changes.

• Translate Workday platform and technology updates into actionable recommendations for IT and business stakeholders.

• Continuously evaluate platform capabilities and identify opportunities for optimization and innovation.

• Provide technical feasibility assessments for strategic initiatives and enhancement requests.

• Develop Workday technology and functional strategic roadmap recommendations including continuous improvement initiatives.

Workday Functional & Technical Support

• Provide production support for Workday modules

• Support Workday account provisioning and API integrations with enterprise IT systems.

• Possess strong understanding of Workday Business Process Framework and Security architecture.

• Lead configuration and enhancement activities across Workday modules aligned to business requirements.

Incident & Service Management

• Serve as the primary escalation point for high priority incidents (P1/P2) ensuring timely resolution with minimal business disruption.

• Lead root cause analysis (RCA) activities and implement preventive and corrective actions.

• Manage incidents, problem resolution, and service requests using ITIL-aligned processes.

• Coordinate ticket management activities including mailbox-based ticket intake and tracking.

• Ensure enhancement requests are estimated, prioritized, tracked, and delivered effectively.

• Monitor enhancement consumption against allocated support hours.

Reporting & Data Management

• Support and maintain Workday reports, dashboards, and data extracts.

• Assist business users with advanced reporting, calculated fields, and data interpretation.

• Ensure accuracy and consistency of HR, Payroll, Finance, and management reporting.

• Track and publish monthly service performance metrics

Team Leadership & Knowledge Management

• Lead, mentor, and guide Workday support analysts and functional consultants.

• Review deliverables and work outputs to ensure quality and compliance with organizational standards.

• Track support KPIs and recommend service delivery improvements.

• Maintain SOPs, runbooks, support documentation, and knowledge articles.

• Promote cross-training and knowledge sharing across the support organization.

Skill Requirements

Required Skills & Experience

• 8–12+ years of experience in Workday support and implementation projects.

• Strong techno-functional expertise in Workday HCM and related modules.

• Experience supporting Workday integrations, APIs, and security framework.

• Good understanding of ITIL processes including Incident, Problem, and Change Management.

• Experience leading support teams in AMS or managed services engagements.

• Strong stakeholder communication and presentation skills.

• Experience in enhancement management, sprint planning, and operational governance.

• Ability to lead strategic discussions and provide technology recommendations.

Other Requirements

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