Senior Support Engineer

Job Summary

3-4 Years in IT support role. Proficient in OS installation, Software installation/troubleshoot, Hardware Support on laptops and workstations, basics of server management (VM creation ESXI, IDRAC, RAID configuration, file server setup, etc.), Basics of network architecture

Key Responsibilities

1. To troubleshoot and resolve tickets raised by the clients.

2. To undertake training programs for new joinees

3. To perform knowledge transition during project enhancements

4. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.

5. To update self on latest technologies and related areas

Skill Requirements

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Other Requirements

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