Sr Administrator (Support & Operations)

Job Summary

Capacity Management

Key Responsibilities

• Develop and maintain the Capacity Plan aligned with business objectives.
• Forecast future capacity requirements based on usage trends and business growth.
• Perform sizing and modeling for new services and systems.
• Monitor resource utilization across compute, storage, and network components.
• Analyze performance data and report against SLA targets.
• Identify opportunities for optimization and cost reduction.
• Raise incidents when capacity thresholds are breached.
• Assess the impact of proposed changes on capacity and performance.
• Support performance testing for new or upgraded systems.
• Maintain accurate documentation of capacity-related processes and plans.
• Ensure compliance with ITIL and organizational standards.
• Act as the focal point for capacity and performance issues.

Skill Requirements

• Analytical and problem-solving skills.
• Excellent communication and stakeholder management.
• Ability to work under pressure and manage multiple priorities.

Other Requirements

• ITIL Foundation or Practitioner certification.
• Experience with cloud platforms and hybrid environments.
• Familiarity with performance testing tools and methodologies.