Administrator (Support & Operations)
About the role
Job Summary
Identify and diagnose issues and problems • Categorize and record reported queries and provide solutions • Support problem identification • Advise users on appropriate course of action • Monitor issues from start to resolution
Key Responsibilities
Identify and diagnose issues and problems • Categorize and record reported queries and provide solutions • Support problem identification • Advise users on appropriate course of action • Monitor issues from start to resolution
Skill Requirements
Identify and diagnose issues and problems • Categorize and record reported queries and provide solutions • Support problem identification • Advise users on appropriate course of action • Monitor issues from start to resolution
Other Requirements
Identify and diagnose issues and problems • Categorize and record reported queries and provide solutions • Support problem identification • Advise users on appropriate course of action • Monitor issues from start to resolution
Required skills
Troubleshooting
Ticket management
User support
Issue categorization
About HCL Technologies
Others
Headquarters