Administrator - Desk Side Services, AMT Asset Management Software

Job Summary

Experienced in Desktop Laptop, troubleshooting Experienced in installation, configuration and OS troubleshooting Experienced in Asset Management Should have experience in application support Knowledge on i Phone configuration Should have exposure to basic network troubleshooting Exposure and understanding of ticketing tool Understanding of ticketing process incident/service requests Understanding of SLA and meeting targets Understanding of Service desk process of logging tickets and allocation Understanding of Asset/inventory record process, System & Peripherals movementsetc Understanding to coordinate with vendors/principles Understanding of client management, user response (email/verbal)Managing SLAs for its respective sites.Hands-on experience on ticketing application.Knowledge of Hardware asset management.Working on incidents and requests, troubleshooting hardware and software issue.Lead the team as cluster lead stand point.Experience to Installation and configure operating systems, applications andsoftware/driver updates.Experience on remote assistance in PC set up, upgrades, troubleshooting.Hands-on experience on Microsoft excel.Preparing/updating reports for the tickets processed, Inventory report, keeping atrack of assets/Stocks movement across sites.Keeping required documents handy and updated.\r\n Escorting third party engineers at site.Smart hand request/Hands and feet support for network/printer/firewall activitiesetc.Packing and unboxing laptops.Quality Assurance Testing of laptops Move equipment between Hub/tech Hub, Goods in and Loading Bay Disposing equipment Liaising with site facilities for maintenance of the Hub/tech Hub area Monthly/weekly Inventory audit Placing Hardware/accessories orders and managing Threshold stock Handling Customer service support Deskside Support calls Receiving equipment from clients and updating stockroom.Managing stockroom.Should have worked in Manufacturing & Production line support from IT Perspective Support in Manufacturing & Production line support from IT Perspective,Infrastructure coordination, Small data center exposure, Server rack/unrack, POCwith central team, factory support, manufacturing devices support. 24/7 On callsupport & outside business hours/weekend smart hands support to be provided,when required.

Key Responsibilities

1. Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Asset Management Services To Ensure Compliance With Company Policies.
2. Provide On-Call Support For Escalated Issues, Performing Root Cause Analysis Using Asset Management Tools To Identify And Rectify Recurring Problems.
3. Conduct Knowledge Base Updates And Management, Facilitating Training Sessions For New Hires And Coaching Analysts To Enhance Team Capabilities.
4. Independently Resolve Tickets Within The Agreed Service Level Agreement (Sla) For Ticket Volume And Response Time, Utilizing Asset Management Software To Track And Manage Incidents Effectively.
5. Ensure A Positive Customer Experience And High Customer Satisfaction (Csat) Scores By Striving For First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases.

Skill Requirements

1. In-Depth Knowledge Of Asset Management Services And Tools.
2. Strong Analytical And Problem-Solving Skills.
3. Proficient In Ticketing Systems And Incident Management Processes.
4. Excellent Communication And Interpersonal Skills.

Other Requirements

Experienced in Desktop Laptop, troubleshooting Experienced in installation, configuration and OS troubleshooting Experienced in Asset Management Should have experience in application support Knowledge on i Phone configuration Should have exposure to basic network troubleshooting Exposure and understanding of ticketing tool Understanding of ticketing process incident/service requests Understanding of SLA and meeting targets Understanding of Service desk process of logging tickets and allocation Understanding of Asset/inventory record process, System & Peripherals movementsetc Understanding to coordinate with vendors/principles Understanding of client management, user response (email/verbal)Managing SLAs for its respective sites.Hands-on experience on ticketing application.Knowledge of Hardware asset management.Working on incidents and requests, troubleshooting hardware and software issue.Lead the team as cluster lead stand point.Experience to Installation and configure operating systems, applications andsoftware/driver updates.Experience on remote assistance in PC set up, upgrades, troubleshooting.Hands-on experience on Microsoft excel.Preparing/updating reports for the tickets processed, Inventory report, keeping atrack of assets/Stocks movement across sites.Keeping required documents handy and updated.\r\n Escorting third party engineers at site.Smart hand request/Hands and feet support for network/printer/firewall activitiesetc.Packing and unboxing laptops.Quality Assurance Testing of laptops Move equipment between Hub/tech Hub, Goods in and Loading Bay Disposing equipment Liaising with site facilities for maintenance of the Hub/tech Hub area Monthly/weekly Inventory audit Placing Hardware/accessories orders and managing Threshold stock Handling Customer service support Deskside Support calls Receiving equipment from clients and updating stockroom.Managing stockroom.Should have worked in Manufacturing & Production line support from IT Perspective Support in Manufacturing & Production line support from IT Perspective,Infrastructure coordination, Small data center exposure, Server rack/unrack, POCwith central team, factory support, manufacturing devices support. 24/7 On callsupport & outside business hours/weekend smart hands support to be provided,when required.