SME - Microsoft Intune

Job Summary

Mac Management Through Intune Essential Functions

Manage Mac software requests and application lifecycle management Create, package, and test software installations for macOSDeploy and manage applications using Microsoft Intune Integrate and maintain Mac software packages in Intune environments Publish and manage applications Company Portal (Intune)Administer Mac device management, compliance, and security policies using Intune Manage macOS updates, patching, and configuration profiles Support device enrollment, provisioning, and lifecycle (DEP/ABM integrations)Troubleshoot application deployment and device management issues across Mac fleet Document installation procedures, configurations, and standard operating processes Develop testing/validation procedures for new Mac software deployments

Key Responsibilities

1. Ensure Timely Resolution And Compliance Of Escalated Tickets By Utilizing Sccm/Sms For Incident Management, Aligning With Agreed Slas To Maintain Service Quality.

2. Mentor Team Members And Administrators While Documenting Best Practices And Creating Sops, Leveraging Your Expertise In Client Lifecycle Management To Enhance Team Performance And Knowledge Sharing.

3. Validate Change Order Implementation Plans And Oversee Human Error Compliance, Applying Your Skills In Directory Services To Support Capacity Planning And Resource Management.

4. Actively Participate In Customer Meetings To Gather Feedback And Understand Challenges, Utilizing Ms Enterprise Mobility Suite To Ensure Positive Customer Experience And Satisfaction.

5. Conduct Thorough Analyses, Including Root Cause And Trend Analysis, To Develop Insightful Reports For Presentation To Key Business Stakeholders, Driving Improvements In Operational Performance.

Skill Requirements

1. Proficient In Sccm/Sms With A Strong Understanding Of Client Lifecycle Management And Ms Enterprise Mobility Suite
2. In-Depth Knowledge Of Directory Services And Their Application In Support Operations
3. Excellent Analytical Skills To Perform Root Cause And Trend Analysis
4. Strong Communication And Interpersonal Skills For Effective Stakeholder Engagement

Other Requirements

Microsoft Intune / Endpoint Manager certification – Preferred