Track Lead - Wireless Networking

Job Summary

• Act as the primary escalation point for (P1/P2) incidents.

• Lead troubleshooting bridges for major outages and perform deep-dive Root Cause Analysis (RCA) across LAN, WAN, Wireless, and Data Centre environments.

• Plan, review, and execute high-impact network changes, including configuration updates, major upgrades, migrations, hardware patching, and firmware updates, ensuring minimal business impact.

• Develop and maintain network documentation, standards, and operational procedures (SOPs).

• Provide technical leadership and guidance to L1/L2 teams; support knowledge transfer and skill development.

• Perform trend analysis on recurring incidents and drive permanent fixes through problem management.

• Collaborate with vendors/OEMs (TAC) for advanced troubleshooting and critical issue resolution.

• Support major projects, migrations, and transformation initiatives from an operations perspective.

• Identify and drive automation opportunities to improve operational efficiency, reliability, and consistency.

• Participate in on-call rotations for Priority 1 and Priority 2 incidents.

Key Responsibilities

• Technical Qualifications

• 12+ years of hands-on experience in network support within a high-availability, production operations environment.

• Strong experience working with network technologies across LAN, WAN, Wireless, and Data Centre environments.

• Hands-on expertise with network vendors including switches (Cisco, Juniper, Dell), wireless solutions (HP Aruba, Ubiquiti, Meraki), and load balancers (F5, Citrix Net Scaler).

• Proficiency in network protocols and technologies, including BGP, OSPF, MPLS, VLANs, 802.1x,VPNs, Sdwan,etc.

• Proficiency in load balancing technologies, including application delivery control

• Experience in network monitoring and ticketing tools (e.g., Service Now, Solar Winds, PRTG,etc.) is preferred.

• Exposure to network automation tools (Python, Ansible, Terraform) is a strong advantage.

• Excellent communication and stakeholder management skills.

• Excellent knowledge of network packet captures, tooling and ability to analyse

Skill Requirements

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Other Requirements

1. Optional But Valuable: Cisco Certified Network Professional (Ccnp) Or Cisco Certified Network Associate (Ccna) In Wireless