Senior Technical Specialist

Job Summary

CRM Lead Consultant | SAP CRM

• 10+ years of experience in SAP CRM / S/4 Customer Management / C4C

• Experience in 1–2 end-to-end implementations or support projects

• Strong knowledge of CRM-SD integration (Logistics & Finance)

• Good understanding of Lead-to-Order process (Lead, Opportunity, Quote, Order)

• Hands-on experience in:

• Account & Opportunity Management

• Quote & Order Management

• Product Catalog & Configuration

• Pricing & Approvals workflows

• Experience in configuring:

• Business Partner & Org Model

• Transaction Types (Lead, Opportunity, Quote, Order)

• Pricing, Partner Determination, Status Profiles

Experience in CRM-SD integration:

• Quote/Order replication, Pricing, Billing integration

• Master Data synchronization

• Experience in testing (SIT/UAT), defect resolution, and go-live support

• Strong client-facing and requirement gathering skills

Soft Skills

• Strong consulting and communication skills

• Experience in client-facing roles and workshops

• Ability to handle cross-functional dependencies

Key Responsibilities

1. To architect| design and develop (through Team) solution for product/project & sustenance delivery

To support as an Subject Matter Expert:

1. To ensure knowledge up-gradation and work with new technologies so that the solution is current and meets quality standards and the client requirements

2. Ensuring a sufficient pool of skilled professionals in the designated technology, through activities such as conducting interviews, providing training sessions and offering mentorship.

3. To gather specifications and deliver solutions to the client organization based on understanding of a domain or technology.

4. To support competency development with envisioning and articulating propositions – building collaterals/ whitepaper creation, market trend analysis etc.

5. To recommend client value creation initiatives and implement industry best practices (on specific technology/product)

Skill Requirements

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Other Requirements

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