Track Lead - ServiceNow,JavaScript

Job Summary

10+ years of experience as Service Now developer responsible for designing, customizing, and supporting SAM solutions with strong hands-on capabilities in scripting, integrations, and platform architecture to enable software compliance and optimization.

Key Responsibilities

Configure and enhance SAM Pro modules including discovery, reconciliation, normalization, and entitlement mapping • Develop and maintain Business Rules, Client Scripts, Script Includes, and UI Policies for automation and validation • Maintain integration on tools like SCCM, Intune, Flexera using REST/SOAP APIs (XML/JSON payloads) • Implement license compliance rules, audit tracking mechanisms, and optimization workflows • Support software entitlement, reclamation, usage tracking, and license position calculations • Configure and troubleshoot Discovery, import sets, transform maps, and data ingestion pipelines • Monitor and resolve data discrepancies between CMDB, SAM tables, and external sources • Handle L2/L3 incidents related to SAM data, scripts, and integrations • Participate in code reviews, debugging, and performance optimization of scripts • Collaborate with ITAM, procurement, and finance teams for license governance and cost optimization • Develop and customize SAM solutions using Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer • Perform advanced scripting using Glide APIs, server-side scripting, and asynchronous processing • Configure Discovery, normalization, reconciliation, and license models • Work on automation use cases (license harvesting, reclamation, compliance checks) • Troubleshoot issues across scripts, workflows, integrations, and data inconsistencies • Participate in code reviews, debugging complex issues, and performance tuning

Skill Requirements

Strong hands-on experience with: o Client Scripts (on Load/on Change/on Submit) o Business Rules (before/after/async) o Script Includes (reusable server-side logic) • Experience working with XML/JSON data structures for integrations • Knowledge of Integration Hub / REST APIs / MID Server architecture • Expertise in SAM Pro, CMDB, Discovery • Understanding of CSDM, data modeling, and normalization processes

Other Requirements

ertification: Service Now SAM Professional / CIS-ITSM / CAD preferred • Strong debugging and scripting mindset • Experience in audit/compliance-driven environments