Administrator (Tools & Automation)

Job Summary

Skills Required:

2-5 yrs. experience in Project Management with basic network technology concepts Azure Devops, Word, Excel, PowerPoint, MS Project, Excellent communication skills (Written and Spoken)
Job Role: Project Coordinator

Job Description:

Responsible for overall project coordination.
Schedule and help prioritize project resources.
Responsible for creating purchase orders and tracking them.
Responsible for tracking the Budget and keep it up to date.
Work with multiple stakeholders and third-party vendors for smooth execution of the project.
Document processes and procedures.
Report and track key deliverables.
Report overall project status and health.
Ensure service level contracts are in place with the manufacturers.
Raise support tickets in Microsoft ticketing tool.
Open/close/track support tickets in various tools.

Key Responsibilities

1. To adhere to quality standards, regulatory requirements and company policies.

2. To provide support for on call escalations and doing root cause analysis of given issue.

3. Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.

4. To independently resolve tickets within agreed SLA of ticket volume and time.

5. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.

Skill Requirements

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Other Requirements

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