Service Delivery Manager (DPO)

Job Summary

• CAA (Cloud Architect Advisory)
• This is SAP Cloud Architect position which is elevated role as per career progression/ path for SAP Basis consultant. Architect’s primary role/ responsibility is to plan/ design & guide customers about their SAP Landscape and for this job position also expectation is that selected candidate will perform similar responsibilities to guide SAP Customers about their landscape on SAP RISE Platform.
• SAP RISE Platform offers all latest SAP Technologies (Products) with options for customer to select their own Hyperscaler (AWS, Azure or GCP).
• CAA team member works very closely with SAP presales team to understand Customer requirement for their landscape and based on their SAP Product/ Infrastructure selection create their to-be landscape architecture/ design.
• CAA team member has responsibility to discuss landscape architecture (setup & build process, dependencies etc.) with Customer leaders & their technical team. (Refer detailed Roles & Responsibilities below)
• This role is Customer facing and will require to join meetings, answer technical queries from customer team & present assessments.
• Since it is an architect role so there will not be any hands on work.

Technical skill and experience required:

9+ years (CAA Role)- REX (SAP Basis, SAP HANA and S/4 HANA skills, Migration/ Upgrades & Experience on Any Cloud (AWS, MS Azure, GCP) – Good Comm Skill ,who can articulate , Exp in Customer Facing

Key Responsibilities

Roles and Responsibilities:

As a Technical Architect below would be the Roles & Responsibilities and to perform this job proper KT & Training will be
provided once onboarded in the account:

• Bill Of Material Review & Analysis
• Review technical accuracy of Bill Of Material to validate that no obsolete version product (ECC etc.) is selected to build on
• SAP RISE platform
• Provide feedback to the Sales Team on Bill Of Material to confirm if selected product and version is available to build
• Do technical validation of customer landscape to validate Product version build viability
• Analyze Early Watch Reports & Technical Data to validate hardware selection/ sizing.
• Work closely with Sales Team on architecture, landscape, and to-be.
• Sizing the to be Landscape for Migrations.
• Customer Deal Support – Pre-Signature
• Prepare Technical Assessments to discuss with Customer and explain about their to-be landscape
• Conduct Technical Assessments with customers
• Perform workshops with customer (networking, HA concepts, RACI reviews)
• Customer Deal Support – Post Signature
• Onboarding Questionnaire Support (assist customer with questions on onboarding)
• Answer questions of customer relating to delivery
• Provide delivery with key information during sales cycle
• Provide turnover to delivery of key items during sales cycle
• Answer questions of delivery specific to the delivery

Skill Requirements

Technical skill and experience required:

9 to 11 Years REX (SAP Basis, SAP HANA and S/4 HANA skills, Migration/ Upgrades & Experience on Any Cloud (AWS, MS Azure, GCP) – Good Comm Skill ,who can articulate , Exp in Customer Facing

Other Requirements

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