Lead Administrator (Support &Operations)

Job Summary

Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance. \\r\\n• Respond to questions from all emails and callers. \\r\\n• Become familiar with each client and their respective applications. \\r\\n• Learn fundamental operations of commonly used software, hardware, and other equipment. \\r\\n• Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software. \\r\\n• Become familiar with helpdesk policies and services. \\r\\n• Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department. \\r\\n• Other duties as assigned by the Service Manager.\\r\\n

Key Responsibilities

Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance. \\r\\n• Respond to questions from all emails and callers. \\r\\n• Become familiar with each client and their respective applications. \\r\\n• Learn fundamental operations of commonly used software, hardware, and other equipment. \\r\\n• Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software. \\r\\n• Become familiar with helpdesk policies and services. \\r\\n• Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department. \\r\\n• Other duties as assigned by the Service Manager.\\r\\n

Skill Requirements

Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance. \\r\\n• Respond to questions from all emails and callers. \\r\\n• Become familiar with each client and their respective applications. \\r\\n• Learn fundamental operations of commonly used software, hardware, and other equipment. \\r\\n• Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software. \\r\\n• Become familiar with helpdesk policies and services. \\r\\n• Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department. \\r\\n• Other duties as assigned by the Service Manager.\\r\\n

Other Requirements

Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance. \\r\\n• Respond to questions from all emails and callers. \\r\\n• Become familiar with each client and their respective applications. \\r\\n• Learn fundamental operations of commonly used software, hardware, and other equipment. \\r\\n• Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software. \\r\\n• Become familiar with helpdesk policies and services. \\r\\n• Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department. \\r\\n• Other duties as assigned by the Service Manager.\\r\\n