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HCL Technologies
HCL Technologies

HRSC Process Associate

RoleCustomer Success
LevelEntry
LocationGautam Buddha Nagar, India
WorkOn-site
TypeFull-time
Posted1 day ago
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About the role

Job Summary

To respond to customer queries and complete assigned transactions as per the defined SOP and SLA with supervision from team lead

Key Responsibilities

  1. To Develop A Good Understanding Of The Applications, Workflows And Processes Of The Area Assigned

  2. To Develop A Good Understanding Of The Applications, Workflows And Processes Of The Area Assigned

  3. To Effectively Respond To Customer Queries As Per The Defined Process /Sla And Involve Relevant Application Teams/Technical Teams Whenever Required.

  4. To Effectively Respond To Customer Queries As Per The Defined Process /Sla And Involve Relevant Application Teams/Technical Teams Whenever Required.

  5. To Interact And Follow Up With Stake Holders/Technical Teams/Application Teams To Facilitate Closure Of In-Progress And Open Cases Flagged For Sla Non-Compliance

  6. To Interact And Follow Up With Stake Holders/Technical Teams/Application Teams To Facilitate Closure Of In-Progress And Open Cases Flagged For Sla Non-Compliance

  7. To Escalate Unresolved Queries/Issues To The Next Level Of Support

  8. To Escalate Unresolved Queries/Issues To The Next Level Of Support

Skill Requirements

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Other Requirements

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Required skills

Customer support

SLA management

SOP compliance

Case handling

Escalation management

About HCL Technologies

Gautam Buddha Nagar

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